Survey Support Specialist

Careerscape is supporting a client opening for a Remote Entry-Level Survey Support Specialist . This role is responsible for assisting with survey administration, responding to participant inquiries, maintaining survey records, monitoring responses, and supporting research and data collection activities. The Survey Support Specialist will work with research teams, project coordinators, and survey participants to ensure surveys are distributed correctly, responses are recorded accurately, and technical or administrative issues are addressed promptly. This is an excellent opportunity for an organized and detail-oriented individual looking to build a career in research support, data collection, customer service, and business operations. The ideal candidate has strong communication skills, basic computer knowledge, attention to detail, and the ability to manage multiple tasks while maintaining accurate records. COMPENSATION The salary range for this role is $52,000 - $74,000 per year , based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process. Responsibilities Assist with survey setup, distribution, and administration Respond to participant questions regarding survey access and completion Monitor survey participation and track response rates Review submitted responses for completeness and potential errors Maintain accurate survey records, spreadsheets, and project documentation Enter and update survey information in databases and tracking systems Help troubleshoot basic survey access and technical issues Coordinate with research teams to resolve participant concerns Send survey invitations, reminders, and follow-up communications Verify survey links, instructions, and supporting materials before distribution Organize survey data and maintain confidential participant information Prepare basic reports on survey progress and response activity Identify incomplete submissions and follow up according to project guidelines Support quality assurance checks for survey data and documentation Assist with improving survey workflows and participant support processes Perform additional research and administrative support duties as assigned Requirements High school diploma or equivalent required; additional education is an advantage Previous experience in customer support, research assistance, data entry, or administration is preferred Strong written and verbal communication skills Excellent attention to detail and organizational abilities Basic computer proficiency and familiarity with Microsoft Office or Google Workspace Ability to learn survey platforms and data collection tools Strong problem-solving and troubleshooting skills Ability to manage multiple tasks and meet project deadlines Good data entry and recordkeeping skills Ability to follow instructions and established research procedures Professional approach to participant inquiries Understanding of confidentiality and responsible data handling Ability to work independently and collaborate with a team Benefits Remote work flexibility Competitive annual compensation Paid time off, holidays, and sick leave Medical, dental, and vision insurance, depending on the employer Retirement savings plan, where available Training and professional development opportunities Supportive and collaborative work environment Opportunities to develop research and data management skills Potential performance bonuses and additional benefits ABOUT CAREERSCAPE Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services. APPLICATION NOTICE Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications. EQUAL OPPORTUNITY STATEMENT Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law. FOR EMPLOYERS Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.