Surveillance Officer

Job Summary:

The Surveillance Officer is responsible for monitoring CCTV footage across all store locations during nighttime hours to ensure compliance with standard operating procedures and to maintain security and integrity. This role requires vigilance in observing and reporting any irregularities, potential breaches, or deviations from established protocols.

Key Responsibilities:

• CCTV Monitoring: Continuously observe live and recorded CCTV footage from all locations during designated nighttime hours, ensuring that all activities align with company policies and procedures.
• Compliance Verification: Verify that all staff members adhere to the standard operating procedures, including safety regulations, operational guidelines, and specific protocols relevant to each store.
• Incident Reporting: Promptly report any suspicious activity, security breaches, or procedural deviations to management. Document and escalate incidents according to established reporting protocols.
• Surveillance System Maintenance: Regularly check the functionality of CCTV equipment and alert the technical team to any malfunctions or issues that could impact surveillance quality.
• Data Management: Ensure the confidentiality and integrity of recorded footage. Manage all footage securely in compliance with data protection regulations.
• Collaboration: Work closely with store managers and security personnel to address issues identified during surveillance. Participate in meetings or briefings to discuss findings or improvements in security procedures.
• Documentation: Maintain detailed records of surveillance activities, incidents observed, and actions taken. Prepare and submit regular reports on surveillance activities and incidents.

Qualifications:

• Education: High school diploma or equivalent required; additional qualifications in security management or a related field are advantageous.
• Experience: Previous experience in a security or surveillance role is preferred. Familiarity with CCTV systems and surveillance practices is a plus.
• Skills:
  • Strong observational and analytical skills with attention to detail.
  • Excellent communication skills for reporting and collaboration.
  • Ability to remain alert and focused for extended periods.
  • Proficiency in using surveillance equipment and software.

Other Requirements:

• Flexibility to work shifts as required.
• Ability to handle sensitive information with discretion.
• Strong problem-solving skills and the ability to act swiftly in emergency situations.

Working Conditions:

• The role requires working night shifts, including weekends and holidays as needed.
• The position may involve extended periods of sitting and monitoring computer screens.

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ACTIVITY TO LOOK OUT FOR

• No leaning on counters
• Waitstaff should face customers and not turn their backs
• Staff should check on customers and tables frequently
• Tables must remain clean and wiped down
• Ensure the correct TV channel displays marketing material
• No vagrants or security personnel should be sitting in the store unnecessarily
• Doors should be open based on the weather
• Awnings should be up depending on the weather
• No alcohol sales after 2:00 AM or before 10:00 AM
• Staff must wash hands and sanitize regularly
• Monitor for excessive outgoing phone calls
• Non-authorized individuals (like delivery personnel) should not use the phone
• Sunday spring cleaning occurs only after midnight
• Report and observe any tense interactions among staff or customers
• Monitor the office area; only the manager should access it
• Check the staff roster to ensure proper shift coverage
• Ensure all staff wear complete uniforms
• Staff may only change out of uniform after clocking out; drivers must cash up first
• Bikes should be neatly parked, with helmets and keys brought inside
• Keep back doors closed at all times
• Monitor the duration of staff breaks outside the store
• The kitchen must remain clean; no glasses or dishes should be left out
• Front-of-house should always have a waiter or manager available to greet and assist customers
• Staff should not be idle or sitting around
• No tampering with portion sizes or toppings
• No reuse of dough scraps
• Staff should not be using their cell phones
• All lights should remain on
• Staff should not eat food from the establishment except for their designated staff meal
• Meals should be eaten and prepared at designated times (11:00 PM - 1:00 AM ONLY)
• Staff should not consume alcohol while on duty
• No smoking in the store or while wearing aprons outside
• No inappropriate behavior toward customers or colleagues
• POS/PC should not be used for personal matters
• No eating or drinking in the front of house
• No chewing gum or using toothpicks
• No loitering before or after shifts
• Maintain a professional demeanor that upholds the stores reputation
• Staff should not bring personal stock into the store
• Pizza orders must be made using slips printed from the pizza printer ONLY
• No non-compliant practices regarding food handling
• Do not eat customer leftovers
• Staff should not sit with customers in the front of house

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