The National Account Support Specialist provides day-to-day support to the
National Account Directors (NADs) who manage Hologic's Group Purchasing
Organizations (GPOs) and strategic national accounts. This role works closely
with the sales organization and internal business partners to help execute
account strategies, resolve customer requests, support contracting activities,
and provide basic reporting and analytics.
This position is ideal for someone who is organized, customer-focused, and
enjoys working across multiple teams to keep projects moving forward.
Key Responsibilities
National Account Support
Support National Account Directors with daily account management activities.
Coordinate customer requests and follow up on action items.
Help prepare presentations, reports, and customer business reviews.
Maintain account records and track important deadlines.
Sales Team Support
Serve as a resource for the field sales organization regarding GPO contracts
and national account questions.
Connect sales teams with the appropriate internal resources to resolve
issues.
Communicate contract updates and other important account information.
Cross-Functional Coordination
Work with Legal, Pricing, Finance, Customer Service, Marketing, and Sales
Operations to support customer needs.
Help coordinate internal activities that support national account
initiatives.
Ensure timely communication between teams.
Contract Support
Assist with contract administration and redlining.
Coordinate contract revisions with Legal and National Account Directors.
Help maintain contract files and renewal schedules.
Reporting & Analytics
Prepare basic sales and contract reports.
Support customer business reviews with data and analysis.
Assist with ad hoc reporting and data requests.
Required
Bachelor's degree or equivalent experience.
Red Lining experience is required
2–5 years of experience in sales support, account management, contracting, or
commercial operations.
Strong organizational and communication skills.
Proficiency with Microsoft Excel and PowerPoint.
Ability to manage multiple priorities and work collaboratively.
Preferred
Experience in healthcare or medical device industry.
Familiarity with GPOs, national accounts, or healthcare contracting.
Experience with Salesforce, SAP, Power BI, or similar systems.
Support sales team through review and redline of customer contracts on both
Hologic and customer paper.
Participate in live customer negotiations as needed.
Suggest and draft contract language for internal clause library.
Draft and improve internal contract templates.
Advise sales and marketing team on potential risks associated with a given
agreement.
Ensure timely response time for contract language edits requested on sales
quotations.
Interact directly with internal and external customers, marketing, Directors
of National Accounts, and field sales regarding contract questions and deal
strategy.
Participate in ad hoc projects and presentations as assigned.
Additional Info:
The annualized base salary range for this role is $97,300 to $152,200 and is
bonus eligible. Final compensation packages will ultimately depend on factors
including relevant
experience, skillset, knowledge, geography, education, business needs and market
demand.
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