Support Specialist I-Data Collection Agent (Remote Position) Temporary
Assignment
You’ll work with Work internal and external clients remotely to ensure the
prompt and accurate collection of device data for meter billing and auto toner
replenishment. Resolve problems related to networking systems, technical support
for multifunction printers, and network security & protocols.
What You’ll Do
Install, troubleshoot, and resolve data collection tool issues remotely. Work
with clients to resolve technical issues that impact proper data collection
and auto toner replenishment systems. Advise clients on possible solutions as
required. Escalate problems that are not resolved according to department
escalation process.
Communicate with other departments and groups regarding current issues and
solutions. Escalate unresolved problems as needed and work with TABS
Technical Service to resolve.
Maintain knowledge of current data tool technology through reading and
training. Complete required Company training as assigned in a timely fashion.
What You’ll Bring
High School diploma or GED and a minimum of 1-year related experience in one
or more of the following areas: IT Support, networking systems, technical
support for multi-functional print devices/solutions, or network security and
protocols
Demonstrated experience with software installations on client’s network.
Must have demonstrated knowledge of MS Office Suite Software, internet
software, analyzing and interpreting technical procedures, and
troubleshooting customer issues.
Earn Well
Hourly range $22.00-$23.00, depending on experience.
Hours 7:30-4:30
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering
innovative print, document management, and workflow solutions that help
organizations across a wide range of industries.
Learn More
The content below is exclusively available on our careers site job description:
https://careers.business.toshiba.com/ [https://careers.business.toshiba.com/]
Join Our Talent Community [https://bit.ly/3F2iny5]
Our Commitment to Sustainability [https://bit.ly/TABS_Sustainability]
News Archive [https://bit.ly/TABS_News_Archive]
Solutions & Services [https://bit.ly/TABS_Solutions_Services]
Our Office Products [https://bit.ly/Toshiba_ABS_Products]
e‑BRIDGE® Global Print [https://bit.ly/46v66OK]
Toshiba Office Collection Virtual Demonstration (YouTube)
[https://bit.ly/454FkeV]
Client Testimonials (YouTube Playlist)
[https://www.youtube.com/watch?v=-gFlGLOUckk&list=PLGQRZaYt2ZKgQaMwm8WWHTaQTWKaAxfpM]
Toshiba America Business Solutions is an equal opportunity/affirmative action
employer that evaluates qualified applicants without regard to age, ancestry,
color, religious creed, disability, marital status, medical condition, genetic
information, military or veteran status, national origin, race, sex, gender,
gender identity, gender expression and sexual orientation or any other protected
factor.
We also consider qualified applicants regardless of criminal histories,
consistent with legal requirements. Individuals who need a reasonable
accommodation because of a disability for any part of the employment process
should email AccommodationRequest@tabs.toshiba.com
[Accommodation.Request@tabs.toshiba.com] to request an accommodation.