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DRAGONFLY HEALTH - A GREAT PLACE TO LAND
Dragonfly Health is the leading care-at-home data, technology and service
platform, and the industry’s first scale durable medical equipment (DME) and
pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced
technology and robust analytics to manage DME and pharmaceutical services as
part of a single, efficient solution for caregivers, patients, and their
families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of
hospice and post-acute healthcare. This is where innovation, collaboration and
compassion thrive, allowing us to carry out our work at the highest level to
serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique
opportunity to shape the future of healthcare alongside a passionate and
talented team. We believe in empowering our employees to grow both personally
and professionally, providing ample opportunities for career advancement,
continuous learning, and skill development.
DRAGONFLY HEALTH IS OUR NAME FOR A REASON.
The dragonfly is symbolic of the transformational impact we’re making on the
industry, our people, and the lives we touch. We are a guiding force for what’s
ahead, delivering more than equipment and medications, but also comfort and
peace of mind. We are agile and adaptable, able to quickly and easily pivot from
one point to the next, ready for whatever situation or patient need that
arises.
WHATEVER IT TAKES. WHEREVER IT TAKES US.
WHAT WE OFFER
Competitive Pay $24.00 per hour
Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k
w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute
care.
[https://www.linkedin.com/posts/dfhealth_see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut_7?utm_source=share&utm_medium=member_desktop]
WHAT YOU WILL DO
Responds to both routine and escalated service requests and problems in a
customer service-oriented manner. Promptly acknowledges, prioritizes, tracks
and documents service requests and problems while maintaining the
confidentiality of information processed, stored or accessed by internal and
external users.
Plans and implements system configuration for more complex areas of
proprietary applications and their integrated systems including: HL7, API,
and other core functions necessary to operate DBM and PBM solutions. This
may also include special projects as assigned by IT Leadership.
Acts as a resource to address escalated calls or issues, provide guidance to
peers, and documents break/fix outcomes.
Facilitates calls for partners and clients, troubleshoots advanced and
escalated SaaS system issues including but not limited to new user requests,
order issues, maintenance or changes in service.
Provides web application orientation to internal customers (e.g., employees)
and provides technology support which includes but is not limited to mobile
devices, hardware, third party applications, proprietary applications, and
SaaS.
Ensures 24-hour technical support is available to internal and external
stakeholders by participating in an on call rotation for after-hours support.
Conducts research on web application products in support of IT procurement
and development efforts. Evaluates and recommends products for purchase.
May work on special projects as assigned by IT leadership.
Recognizes problems by identifying abnormalities; reporting violations.
Protects company’s intellectual property and the privacy of customers’ data.
Performs other duties as assigned or apparent.
WHAT WE LOOK FOR
A high school diploma or equivalent is required
Associate’s degree in computer science or equivalent is preferred
Technical certifications are strongly preferred
1-2 years’ direct customer service experience is required.
1-2 years’ experience working in a service desk environment.
An in-depth knowledge of DBM/PBM application as obtained by two years’
experience in which the incumbent performed the majority of work in said
systems. Experience may include but is not limited to performing tasks in
said systems such as ordering, billing, procurement and inventory, contract
management and vendor management.
The ability to provide web application and desktop support and basic and
complex integrated system support
Excellent communication, presentation and interpersonal skills are required
to perform the functions as described, including the ability to present
compelling solutions, portray professionalism, and instill confidence.
A strong proficiency with business and communications software is required.
Organizational and time management skills are required as is the ability to
perform work with little direction and work on multiple projects
simultaneously. Incumbents must have a good attention for detail and a
strong proficiency with business and communications software.
The ability to be proactive and self-directed utilizing good time management,
decision-making, and organization skills is required. Incumbents must be able
to prioritize multiple tasks
LET'S SOAR TOGETHER