What your impact will be:
- Assist in migrating documentation to the client knowledge base.
- Take support-related telephone calls.
- Create support tickets in the ticketing system with the goal of accurate documentation.
- Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
- Collaborate with other members of support on assessing training needs for tier-one support positions.
What we are looking for:
- Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
- Excellent verbal and written communication skills
- Outstanding customer service and organizational skills
- Exceptional analytical, troubleshooting and problem-solving skills
- Positive, results-oriented mindset
- Ability to multi-task effectively and consistently meet assigned deadlines
- Self-starter with the ability to work well independently and in groups
- Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
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