Overview
Supports student enrollments, retention, and completion by guiding students through key enrollment processes, including preparing required documents, ensuring compliance with admissions and institutional procedures, and assisting with academic, attendance, or personal concerns. Possesses comprehensive technical knowledge across Student Services functions to provide adaptable support wherever needed. What We Offer: • $55,000 - $60,000 per hour/year • Weekends OFF • Paid Training • FREE UTI or Concorde Tuition for you AND your Immediate Family • Medical/Dental/Vision/Life Ins/STD & LTD Ins • 401K, Paid Holidays, Paid Time Off • Paid Parental Leave
Responsibilities
Quaifications
Supports student enrollments, retention, and completion by guiding students through key enrollment processes, including preparing required documents, ensuring compliance with admissions and institutional procedures, and assisting with academic, attendance, or personal concerns. Possesses comprehensive technical knowledge across Student Services functions to provide adaptable support wherever needed. What We Offer: • $55,000 - $60,000 per hour/year • Weekends OFF • Paid Training • FREE UTI or Concorde Tuition for you AND your Immediate Family • Medical/Dental/Vision/Life Ins/STD & LTD Ins • 401K, Paid Holidays, Paid Time Off • Paid Parental Leave
Responsibilities
- Thoroughly audits all new student files, completes file checklists, verifies graduation documentation (secondary) to ensure students meet UTI Admissions criteria, ensures all state-required documents are on obtained and on file, fully executes enrollment agreements.
- Responsible for evaluating and approving secondary education credentials to ensure that students meet the UTI admissions criteria in compliance with all State and Accreditation standards
- Manages Adobe Sign fully executed EA process for all campuses, as needed
- Manages attendance box, including processing student responses and outreach to students.
- Manages campus support box, including processing secondary graduation documentation as needed
- Ensures all new student starts and students in returning status for course start dates are finalized by established timelines.
- Provides centralized support for all aspects of academic advising and student retention activities.
- Supports outreach to students scheduled to return to campus from LOA, re-enrollment, etc.
- Assists campus with monitoring satisfactory progress and academic standing to ensure warnings/probations are entered timely. Helps to prepare reports to distribute to campuses to allow them to work with students strategically.
- Provides key support for all activities related to online learning managed by the Student Services department.
- Develops or assists in development of campus course schedules, ensuring proper densities and maximizing opportunities for students.
- Works collaboratively with Education, communicates scheduling challenges to administration, strategically identifies concerns and proactively creates plans to address challenges, and advises students on scheduling options.
- Monitors scheduling processes and reports on concerns such as unscheduled students, students who need rescheduling, missing status codes, courses missing from student records, scheduling discrepancies, courses missing grades, etc.
- Provides centralized support for elective scheduling to ensure densities are maximized and help drive in brand employment outcomes.
- Provide Subject Matter Expertise on corporate wide scheduling initiatives and/or projects as necessary.
- Processes student changes to student enrollment status and program.
- Assists with training, onboarding, and mentoring of new campus staff, as needed
- Supports all appropriate student services and employment services tasks for the home office and campus teams as needed.
- Other duties as assigned.
Quaifications
Education / Experience
- High school diploma or GED required.
- 4 yr degree in related field preferred but not required.
- 2-3 years of experience in education field preferred but not required.
Skills
- Ability to advise and guide adult students in academic and life-skill matters
- Computer skills required (i.e., Word, Excel)
- Excellent customer service, communication and organizational skills
- Ability to multi-task in a fast paced environment with tight deadlines
- Positive attitude and willingness to learn
Abilities
- Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
- Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
- Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
- Available flexible hours and some Saturdays
Work Environment
- Work is performed indoors in a climate-controlled environment.
About Us:
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!
#LI-Remote
High school diploma or GED required; 4-year degree preferred; 2-3 years education experience preferred; computer skills (Word, Excel); ability to advise adult students; flexible hours and some Saturdays.
Key Responsibilities
- auditing student files
- advising students
- managing enrollment processes
Skills & Tools
Microsoft Word, Microsoft Excel, Adobe Sign
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Phoenix or Arizona
- Salary: USD 55,000 – 60,000 / year
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Universal Technical Institute
A technical education institution with 55+ years of experience, trusted by 35+ industry leading brands, offering career-focused programs. — Industry: Education