The Support Services Specialist maintains procedural standards for a multitude
of processes in both host systems while ensuring Internal Audit Guidelines are
being met, guided by Accounts Receivable Leadership and the objectives of the
SSC. The position serves as a support liaison between internal users, vendors,
and the Information Systems/Technology department and investigates and
identifies the root cause of moderately complex user, application, and hardware
issues. This position's goals are met through professional communication,
confidentiality and adherence to HIPAA guidelines.
Essential Functions
Completes accurate and timely reconciliation of various SSC and vendor
processes through accounts receivable analysis.
Completes tasks related to Medhost support, such as: Net Down, Reclass, Log
Reconciliation, etc.
Uses working knowledge of insurance payors, including: understanding of
deductibles, coinsurance, contractuals and denials and correctness of
adjustment transactions in both host systems.
Assists with tasks outside of normal scope by adapting and prioritizing
workflow.
Remains compliant with SSC, CHS and compliance policies and procedures.
Performs other duties as assigned.
Complies with all policies and standards.
Qualifications
H.S. Diploma or GED High School Degree or Equivalent required
Associate Degree in Business, Healthcare Management, or Finance preferred
1-3 years of experience in the healthcare revenue cycle or business office
required
2-4 years of experience in healthcare revenue cycle or business office
preferred
Knowledge, Skills and Abilities
Knowledge of Word Processing and Database software
Proficient in Microsoft Office and similar applications
Excellent verbal and written communication skills.
Ability to analyze, organize, and prioritize work while meeting multiple
deadlines.
Strong attention to detail.
We know it’s not just about finding a job. It’s about finding a place where you
are respected, valued and where your work is purposeful and fulfilling. A place
where your talent is recognized, professional development is encouraged and
career advancement is possible.
Community Health Systems is one of the nation’s leading healthcare providers.
Developing and operating healthcare delivery systems in 40 distinct markets
across 15 states, CHS is committed to helping people get well and live
healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites
of care, including physician practices, urgent care centers, freestanding
emergency departments, occupational medicine clinics, imaging centers, cancer
centers and ambulatory surgery centers.
This position is not eligible for immigration sponsorship now or in the future.
Applicants must be authorized to work in the U.S. for any employer.