Supervisor, Revenue Cycle MSRDP

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center has an opportunity for a Supervisor, MSRDP Front End Revenue Cycle Department. The successful candidate will supervise the daily operations for the team.%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EResponsibilities for this position will include the following:%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ESupervise approximately nine staff members.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EServe as a resource for the Departments of Allied Health Nutrition, Emergency Medicine, Family Medicine, Radiology, Multi-Specialty, IVR (Interventional Radiology) and Adult/Pedi Genetics for all Medicine departments (Internal Medicine, Pediatrics, Family Medicine, Radiology, Emergency Medicine, Psychiatry and PM%26amp;R) in place of service UT Southwestern, CMC, Parkland %26amp; THR%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EMonitors the teams assigned staff’s work queue activity, ensuring the queues are brought in within the expected 30-day metric.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EHandles all denials trends/issues which have been elevated by their staff.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThey must validate the accuracy of the denial and research information submitted and determine the appropriate actions to resolve.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EPerform staff audits on new employees as well as a meeting with each of their employees weekly to discuss their collection efforts and their day-to-day operations.%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EProduce a production report which is sent to their staff daily.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EResponsible for identifying areas of deficiencies in their staff and ensuring the appropriate training is provided to bring the staff up to the required expectations.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EMaintains attendance records, mentors, coaches and prepares annual evaluation appraisals for each one of their staff members.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EPlays an important part in the team’s ability to meet metrics as well as assisting the various Revenue Location in meeting the financial goal of maintaining a collection rate of 95% or greater.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cstrong%3EWork from home - Applicant must live in Texas, but does not need to live in the Greater DFW area%3C/strong%3E%3C/li%3E%3Cli%3E%3Cstrong%3EShift - Flex-shift, start time between 0600-0900%3C/strong%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EHigh School Diploma%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E5 years of supervisory experience. and%26nbsp;%3Cbr%3E5 years of experience working in a clinical revenue cycle environment. and%26nbsp;%3Cbr%3EExperience in needed specialty area, such as transplant, may be considered on a year for year basis for up to 3 years in lieu of supervisory experience.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EAssociate%27s Degree and may be considered in lieu of years of experience.%26nbsp;%3Cbr%3EBachelor%27s Degree and may be considered in lieu of years of experience.%26nbsp;%3Cbr%3EMaster%27s Degree and may be considered in lieu of years of experience.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3ECoding certifications (CPC, CPMA, CMC, ART, RRA, RHIA, RHIT, CCS, CCA) and/or degrees (associate level, bachelor level, master level) preferred and may be considered in lieu of years of experience.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3ECoding certifications (CPC, CPMA, CMC, ART, RRA, RHIA, RHIT, CCS, CCA) Upon Hire%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EExercises responsibility for establishing, reviewing, and revising internal revenue cycle controls/procedures, and workflow to achieve maximum efficiency and personnel utilization; ensures production and quality control standards are met by reviewing management reports.%3C/li%3E%3Cli%3EReviews and analyzes information, identifies problems, recommends solutions and/or writes reports for management or other personnel.%3C/li%3E%3Cli%3EEnsure timely revenue cycle work queue metrics are achieved by their direct reports; assigns workload to meet production requirements; compiles, analyzes and reports status and issues involving all aspects of assigned area; makes recommendations to management to reflect changes by reviewing management reports and other data, identifies conflicts and writes resolutions.%3C/li%3E%3Cli%3EMonitor charge entry and charge capture quality control thru routine staff and process auditing; ensure charge reconciliation monitoring occurs by Team Leaders.%3C/li%3E%3Cli%3EMaintains performance standards by counseling employees, performing appraisals and providing required training; assists with quality control testing and reporting.%3C/li%3E%3Cli%3EEnsures departmental policies and procedures are properly followed; develops and revises policies and procedures as needed; maintains written procedures for workflow by writing or updating procedures as needed; communicates and educates all applicable information to appropriate personnel and affiliated facilities as required.%3C/li%3E%3Cli%3ECompletes special projects and participates in project groups and tasks force teams.%3C/li%3E%3Cli%3EBacks up manager and employees as required during vacations, sickness, transitions or other absences.%3C/li%3E%3Cli%3EMay supervise/oversee specialized transplant patient referrals.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E

Job Details
Primary Location: Texas-Dallas-5323 Harry Hines Blvd
Work Locations: 5323 Harry Hines Blvd, Dallas, 75390
Job: Insurance/Billing
Organization: 713007 - MG Rev Cyc Follow Up
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Job Level: Supervisor
Job Posting: Aug 7, 2026, 10:20:19 PM

Requires a high school diploma, 5 years of supervisory experience, and 5 years in a clinical revenue cycle environment. Coding certifications are preferred or may substitute for experience.

Key Responsibilities

• supervising staff
• monitoring queues
• analyzing denials

Skills & Tools

PPO, Public Service Loan Forgiveness (PSLF)

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Dallas, Texas, United States
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About UT Southwestern Medical Center

A medical and research center providing patient care, education, and research. — Industry: Healthcare