Essential Job Functions
Monitor, identify and resolve performance/ behavior/ attendance issues using
prescribed performance management techniques.
Monitor and take action on personnel and disciplinary issues.
Conduct performance appraisals along with Ops Manager/Director.
Review reports on a daily basis and provide constructive feedback.
Provide subject matter expertise to Quality Control Analysts in the team.
Ensure the training needs of subordinates are met.
Adjust to the needs of meeting service level agreements under supervision of
Operations Manager.
Successfully complete all client related training and keep record of the
same.
Resolve escalated customer issues and CAPA to be taken.
Hold team briefings on a daily/weekly basis with the team.
Communicate all process and client changes to direct reports within specific
timelines and keep record for such updates.
Act as single point contact for the assigned team members for all their
job-related needs and create a harmonious work environment.
Escalate performance related issues with respect to assigned team members to
Operations managers on a timely manner (PIP)
Performs any other duty assigned by respective Operations Manager
Act as authorized person for sanctioning team members leave through ERP.
Responsible for day-to-day functional supervision of work group, including
work assignment and attendance monitoring; providing input into selecting,
training, developing, and completing performance appraisal of work group(s)
in accordance with the organization’s policies and applicable compliance
requirements.
Employee separations to be handled in-line with company policies.
Strict adherence to the company policies and procedures.
Performs other duties as directed.
Perform duties in compliance with Company’s policies and procedures,
including but not limited to those related to HIPAA and compliance.
Key Success Indicators/Attributes
Ability to prioritize and multi-task in a fast-paced, changing environment.
Demonstrate ability to work in all work types and specialties.
Demonstrate ability to self-motivate, set goals, and meet deadlines.
Demonstrate leadership, mentoring, and interpersonal skills.
Demonstrate excellent presentation, verbal, and written communication skills.
Ability to develop and maintain relationships with key business partners by
building personal credibility and trust.
Maintain courteous and professional working relationships with employees at
all levels of the organization.
Work in accordance with corporate and organizational security policies and
procedures, understand personal role in safeguarding corporate and client
assets, and take appropriate action to prevent and report any compromises of
security within scope of position.
Demonstrate excellent analytical, critical thinking and problem-solving
skills.
Manage the Individual KRA’s as per the provided metrics.
Understand client requirements and specifications of the project and ensure
targeted collections are met on a daily / monthly basis.
Meet the productivity targets of clients within the stipulated time. Ensure
timely follow-up on pending claims and prepare and maintain individual status
reports.
Skill in operating a personal computer and utilizing a variety of software
applications is essential.
Knowledge of coding convention and rules established by the AHIMA, American
Medical Association (AMA), the American Hospital Association (AHA) and the
Center for Medicare and Medicaid (CMS), for assignment of diagnostic and
surgical procedural codes is an added advantage.
Knowledge of JCAHO, coding compliance and HIPAA HITECH standards affecting
medical records and the impact on reimbursement and accreditation is an added
advantage.
Supervisory Responsibility
Yes
Work Environment
This job operates in a remote home office environment. This role routinely uses
standard office equipment such as computers and phones.
Physical Demands
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required
to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or
controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch
or crawl; and talk or hear. The employee must occasionally lift or move up to 25
pounds. Specific vision abilities required by the job include close vision,
distance vision, peripheral vision, depth perception and the ability to adjust
focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are generally Monday
through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long
hours and weekend work.
Travel
Minimal travel required; up to 5%
Required Education and Experience
Minimum 4.5 years’ experience in Medical Billing and experience with standard
office software products and 2 years of People Management experience.
5+ years of EPIC Billing experience, working in Epic.
Preferred Education and Experience
N/A
Additional Eligibility Qualifications
N/A
Other Duties
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities, and activities
may change at any time with or without notice. Employee may perform other duties
as assigned.
QUALIFICATIONS
2 years of epic 4 years of leadership in multiple facets of revenue cycle
Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare)
empowers healthcare to thrive via intelligent solutions that optimize revenue
cycle operations, administrative workflows, care coordination, and clinical
research on a global scale. The company works with providers, payers, life
science companies, medical device manufacturers, health technology firms,
researchers, and industry partners to amplify teams with robust technology,
specialty expertise, and operational support. Omega Healthcare serves more than
350 healthcare organizations with 35,000 skilled workers in the United States,
India, Colombia, and the Philippines. For more information,
visit www.omegahms.com [http://www.omegahms.com/]
We offer a comprehensive benefits package that may include health, dental, and
vision coverage, voluntary insurance options, a 401(k) plan with employer match,
professional development opportunities, paid time off, and holiday pay. Eligible
employees may also have the opportunity to participate in bonus programs,
commissions, or other variable incentive plans. Benefits and incentive
eligibility may vary based on position, location, and tenure.
AAP/EEO Statement
Omega Healthcare is an Equal Employment Opportunity employer. All qualified
applicants will receive consideration for employment without regard to their
race, color, religion, national origin, gender, age, sexual orientation, gender
identity or expression, marital status, mental or physical disability, protected
veteran status, and genetic information, or any other basis protected by
applicable law. Omega Healthcare also prohibits harassment of applicants or
employees based on any of these protected categories.
Omega Healthcare makes reasonable accommodations when needed for applicants and
candidates with disabilities or religious observances. If reasonable
accommodation is needed to participate in the job application, interview, or any
other part of the hiring process, please contact Human Resources
at employeerelationsus@omegahms.com [employeerelationsus@omegahms.com].