As Supervisor, Policyowner Services, you’ll lead a group of frontline professionals responsible for servicing policyholders and supporting our insurance operations. You’ll play a critical role in delivering an outstanding customer experience while ensuring efficient, compliant processes are in place.
WHAT WE CAN OFFER YOU:
- Estimated Salary:
- Minimum: $68,000-$87,500, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
- Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture.
- Oversee daily operations and ensure service standards and compliance requirements are met.
- Use data and feedback to drive performance, improve processes, and identify opportunities for growth.
- Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities.
- Ensure adherence to company policies, procedures, and industry regulations.
- Support and lead projects that enhance the customer and associate experience.
- Champion change and lead your team through evolving business needs.
WHAT YOU’LL BRING:
- Experience managing or supervising a team, ideally in a customer service environment.
- A passion for developing people—helping others grow is a key part of who you are.
- Strong communication, problem-solving, and decision-making skills.
- Ability to balance day-to-day operations with long-term strategy.
- Comfort with change and the ability to lead a team through evolving priorities.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
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Associates residing within a 50-mile radius of the Omaha office are required to work onsite at least once per month and may be required to report onsite additional times as needed based on business needs.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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Experience managing or supervising a team in a customer service environment; strong communication and problem-solving skills; ability to work remotely in the US or Puerto Rico; no sponsorship required.
Key Responsibilities
- leading team
- overseeing operations
- driving performance
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Puerto Rico
- Salary: USD 68,000 – 87,500 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Mutual of Omaha
An insurance company providing policyowner services and customer support. — Industry: Finance