What We're Looking For:
Supervisor, Patient Financial Services
Monday - Friday
8-5PM
Remote
Job Summary
- Supervise and provide daily leadership for a team of 25 Insurance Specialists, ensuring departmental goals, productivity standards, and quality expectations are met.
- Train, onboard, and mentor new team members on patient financial services processes, insurance procedures, and departmental policies.
- Monitor employee performance and provide coaching, feedback, and corrective action, including progressive discipline when necessary.
- Manage time and attendance, including attendance tracking, scheduling, and employee accountability.
- Monitor, analyze, and calculate individual and team productivity metrics to identify performance trends and opportunities for improvement.
- Oversee insurance follow-up activities, including account review, claim status, payer communication, and resolution of outstanding insurance balances.
- Utilize Epic to review patient accounts, insurance information, claims, and follow-up activity.
- Ensure accurate and timely completion of work while maintaining compliance with departmental policies and revenue-cycle procedures.
- Provide ongoing support, coaching, and performance management to promote employee development and operational efficiency.
- Collaborate with leadership and cross-functional departments to resolve complex patient account and insurance-related issues.
Qualifications:
- Education: High School Diploma or GED, required. 2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.
- Experience:
- Two years of Revenue Cycle, customer service or related experience; required.
- Three years of Revenue Cycle, customer service or related experience, preferred.
- One year of Leadership experience, preferred.
- Licensure/Certification: Coding Certification - CPC, RHIT or RHIA; preferred.
- Additional Skills Required:
- Ability to successfully complete generic and department-specific skills validation and competency testing.
- Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
- Human relations and interpersonal skills necessary for interacting with management, team members and administration.
- Excellent verbal and written communication skills.
- Proficient in Word and Excel.
- Ability to effectively train new and existing team members.
- Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.
- Additional Skills Preferred:
- Operationally understand and navigate the Epic system.
- Coding knowledge (CPT, HCPCS, ICD10).
- Medical Terminology.
- Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.
High school diploma/GED and associate degree required; 2 years of revenue cycle or customer service experience required; leadership experience preferred. Proficiency in Epic, Word, and Excel required or preferred.
Key Responsibilities
- supervising specialists
- monitoring productivity
- resolving balances
Skills & Tools
Epic, Microsoft Word, Microsoft Excel, CPT, HCPCS, ICD-10
Job Details
- Category: Finance and Accounting
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Winston-Salem, North Carolina, United States
- Languages: English
About Novant Health
A healthcare organization providing medical services and administrative support operations. — Industry: Healthcare