Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.
With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects.
Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
- Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center.
- Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians.
- Regular, predictable attendance is essential for satisfactory performance.
What we are looking for
POSITION SUMMARY:
BASIC FUNCTION
- Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center.
- Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians.
- Regular, predictable attendance is essential for satisfactory performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Supervises the Data Center Technicians and the Facilities Technicians.
- Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
- Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
- Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
- Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
- Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
- Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
- Manages and maintains all training documentation; provides documentation to HR.
- Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
- Works with customers to provide successful installs that exceed expectations – delight the customer.
- Supervises the safety and well-being of all CFOps team.
- Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
- Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
- Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
- Expert knowledge of low voltage systems, including fire, security and PLCs
- Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
- Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
- Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
- Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
- Strong supervisor skills
- Excellent communication skills, both written and oral
- Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
- 12kV switchgear
- 480/277 and 208/120 volt electrical generation and distribution systems
- Diesel powered AC generator plants up to 2MW
- Static UPS systems
- Multi-string flooded cell batteries and monitoring systems
- Static switches
- PLC and relay logic controls
- Power monitoring systems
- Data center power distribution and management systems
- VFD Drives
- Large Centrifugal Chillers
- Cooling Towers
- Water Treatment Systems
- HVAC equipment
- Computer Room AC Units (CRACs)
- Kyoto Cooling Units (where applicable)
- Operating Building Management and Industrial PLC Control Systems
- Emergency Standby Diesel Generator Systems
- Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
- Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
- Chilled/Condenser Water Pump
- Well/Vault or Sump Pumps
- Domestic Water systems, including BackFlow Prevention devices
- Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
- Ability to train the electrical and mechanical teams on the systems and the procedures
- Ability to conduct power & fire system capacity, safety and code compliance assessments
- Ability to operate in and promote a rigorous process-driven, team environment
- Ability to logically analyze and solve problems
- Ability to multi-task multiple projects
- Detail oriented
EDUCATION & EXPERIENCE
- Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years’ related experience.
- A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi-conductor or power plant experience).
- Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment.
- Certified Electrician preferred in state where assigned.
- CPR/First Aid and NFPA70E Certification during employment.
- Forklift Certified.
PHYSICAL REQUIREMENTS
- Primarily walking, standing, and bending with some sitting.
- Ability to communicate effectively with verbal, visual and listening skills
- Able to lift heavy equipment, up to 50 pounds.
- Close visual work on a computer terminal.
- Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
- Ability to climb ladders and work on raised platform.
WORK CONDITIONS
- Typical data center work environment with varying temperatures and loud noises.
- Extensive daily usage of a computer or workstation.
- Work on site; no telecommuting.
SPECIAL REQUIREMENTS
- Must be comfortable working in a highly critical, fast paced environment shifting priorities
- Must be able to respond to emergency situations at the data center.
- Must be willing to be part of the after-hours notification and escalation protocol.
- Must carry a cell phone for availability during assigned shift and emergency situations.
- Must be willing to work outside normal business hours, including weekends, late nights, holidays.
- Must wear leather close-toed shoes with a solid rubber sole.
- A valid driver's license is required for onsite leaders with direct reports to support employee transportation and meet company needs.
Compensation
- Pay Range For roles residing in the US, we share pay and benefit levels to support pay transparency requirements.
- For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.
- This is a remote position that requires reliable internet connection and electricity.
- A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
- NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location.
- Base salary for this position is: $108,900 - $155,600
- All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
- Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Who we are
- As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions.
- We understand that every business – large and small – has its own unique needs and goals.
- We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
- NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
- We are committed to providing an environment free of unfair discrimination and harassment.
- We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
- Join our growing global team and accelerate your career with us. Apply today.