General Purpose of Position:
The Cluster Manager (CM) is responsible for overseeing several retail locations and supervising multiple Retail Store Managers.
These responsibilities include driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives and applying company policies throughout the district.
The Cluster Manager are ultimately responsible for ensuring the highest level of customer service throughout their stores by constantly improving the capability of their team.
A Cluster Manager is a role model, leader, solves problems, makes informed decisions and leads the workforce wisely in order to achieve maximum results.
The CM must demonstrate strong leadership skills and develop, implement and manage programs and processes.
Sales
Demonstrate to other employees how to achieve and exceed sales targets.
Assist with keeping district team up to date on industry, carrier and company changes.
Coordinate sales promotion activities.
Oversee preparation of merchandise placement and displays.
Help solve problems that affect the stores service, efficiency, and productivity.
Conducts one on one monthly performance reviews with all location employees to build more effective communications, to identify training and development needs and to provide insight for the improvement of Solution Specialist activity and performance
Ensure staff is selling utilizing the proper steps to a quality and complete sale
Provide up to date industry and carrier specific information to sales team
Operations
Coach team to thoroughly learn all day to day procedure and role accountabilities.
Follow up on location paperwork. Check for completion, accuracy, as well as safeguarding customer information
Complete a quarterly inventory count personally with the Store Manager in each location.
Review accurate and timely completion of RSM/RSC operational checklists.
Assist in locate missing phones & perform physical recounts as necessary
Remain aware and current on all performance markers both with the location, district and the market
Monitor schedules and check for proper scheduling level to meet customer service and sale goals.
Personnel Management
Oversee compliance of Store Managers with established Company policies and standards, such as safekeeping of Company
funds and property, personnel practices, security, sales and record-keeping procedures by performing required audits.
Drives sales performance; meeting individual, store and district sales goals through coaching, training, continually
developing a sales team, monitoring and reviewing sales team progress.
Assist in the recruitment and hiring of the most qualified Retails Store Managers and Retail Sales Consultants to meet the district's needs.
Conduct orientation, train and coach the management staff in execution of daily tasks and to maximize sales.
Coach team to consistently and accurately reporting data in business systems
Participate in administering company policies and developing long range goals and objectives.
Review operational reports and records to ensure adherence to Company policies and procedures,
Coordinate new store openings and/ or closing of existing locations.
Communications & Public Relations
Conduct one's self as a representative of the Carrier and the company
Communicate company promotions, operational changes and overall goals with district team.
Communicate key information to the Service Center to enable tailored promotions and marketing for location needs
Maintain an open line of communication with the RSC, RSM, and peers, Regional Director, Executives and Home Office.
Report potential problems and offer solutions to perceived shortcomings in any Sun Com's system or policy.
Have and communicate a sense of pride in the company for which the employee works
Actively promote the company and the carrier outside of the workplace for the purpose of driving sales
Safeguarding of codes & passwords: incl. RQ4, carrier logins, email, security, etc...
Other duties and responsibilities:
Monitor schedules and provide company with adequate follow up per policy
Contribute to a respectful and professional work environment; free from discrimination, harassment or violence
Take personal responsibility for all problems within their control
Follow the intent and the letter of company policies and procedures as outlined in the Handbook and/or communicated by
Sun Com's Management
Remain abreast of all changes within the wireless industry
Utilize all available resources to insure awareness improvements within Sun Com
Maintain and energetic and positive "Do it Now" attitude
Any other tasks as assigned from time to time by the Regional Director or Executive Management.
Skills and Competencies:
Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
Ability to maintain a fair, consistent set of standards as they apply to work force.
Ability to adjust priorities and manage time wisely in a fast-paced environment.
Ability to maintain records and documentation pertaining to work force.
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands materials,
and provides instructions to all employees.
Excellent oral/written communication skills.
Computer proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to prioritize a heavy workload and remain organized
Ability to conduct research and analyze information gathered.
Strong overall knowledge of the technology, telecommunications or electronics industry.
Strong leadership and people management skills.
Good decision-making skills, problem-solving skills
Supervisory Responsibilities: Responsible for supervising and managing the store Retail Store Managers
Education:
At least 18 years of age.
Legally authorized to work in the United States.
High School Diploma or GED
Experience:
Sales/general management experience
Previous successful personal sales and customers service background
Job Requirements:
Ability to work a full-time schedule including nights, weekends, and holidays.
Strong interpersonal, communication, organization and follow-through skills.
Ability to travel 75% of the time.
Working conditions:
Physical Effort: Position requires moderate physical activity; requires handling of average-weight objects up to 30 pounds,
or standing for long periods of time (more than 9 hours per day).
Physical Effort: Position requires moderate physical activity; requires handling of average-weight objects up to 30 pounds, or standing for long periods of time (more than 9 hours per day).
Physical Risk: Work environment involves some exposure to physical risks that require following basic safety precautions;
must be able to work on ladder, push and pull 30lbs, lift up to 15 lbs overhead; must be able to carry 50lbs or greater for at least 100 feet; and stoop and bend.
Job Type: Full-time
Salary: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Day shift
Education:
High school or equivalent (Preferred)
Experience:
Management: 1 year (Preferred)
Retail sales: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: On the road