Winfield School of Business (Pvt) Ltd. is seeking a Student Services Coordinator to support students throughout their academic journey, from initial enquiry to course completion. Based at our Colombo 07 campus, this role serves as a key point of contact for prospective and current students, ensuring a positive, well-organised, and professional student experience.
Key Responsibilities
Serve as the first point of contact for prospective and current students, responding to enquiries in person, by phone, and by email
Provide accurate information on programmes, admission requirements, fees, schedules, and institutional policies
Guide applicants through the registration and enrolment process, including documentation checks and follow-ups
Maintain accurate and confidential student records and databases
Coordinate class schedules, examination timetables, and academic calendars in liaison with faculty and administrative staff
Communicate announcements, deadlines, and schedule changes to students in a timely manner
Assist with the organisation of orientation sessions, workshops, seminars, and other student events
Monitor student attendance and engagement, and escalate concerns to the relevant staff members where appropriate
Receive and address student feedback and concerns, and ensure that issues are resolved or referred promptly
Support fee follow-ups and coordinate with the accounts function on student payment matters
Prepare regular reports on enquiries, enrolments, and student service activities
Qualifications and Skills
Diploma or degree in Business Administration, Education, Management, or a related field
Prior experience in student services, customer service, administration, or a similar role, preferably within an educational institution
Excellent verbal and written communication skills in English; proficiency in Sinhala and/or Tamil is an advantage
Strong organisational skills with the ability to manage multiple tasks and meet deadlines
Good interpersonal skills, with a courteous, approachable, and empathetic manner
Proficiency in Microsoft Office applications and comfort using student management or record-keeping systems
High level of attention to detail and a commitment to confidentiality and professionalism
Ability to work collaboratively within a small, close-knit team
What We Offer An opportunity to contribute directly to student success within a growing business school
A collaborative working environment in a central Colombo 07 location
Exposure to a wide range of administrative and academic operations, with scope for professional development