WHO WE ARE
Here at LearnWell, we've dedicated ourselves to making a life-changing impact on the 10 million students currently in the U.S. who live with some type of behavioral health need (depression, anxiety, suicidal ideation, eating disorder, substance use). For 26 years, we have provided on-site instructional services within the hospital setting, helping students to continue their academic progress during treatment and successfully reenter the classroom.
ABOUT THE TEAM
LearnWell has a Student Services team that is small but mighty. As our company continues to grow, our Student Services team works collectively to ensure that all students in our programs have accurate program documentation while ensuring compliance and security. We have a culture of being metric-driven and thinking outside of the box to strive for 100% of students being approved for academic services. If this sounds like a team you’d like to be a part of, we would love to hear from you.
ABOUT THE ROLE
LearnWell is looking for an organized and metric-driven Student Services Coordinator to ensure that all paperwork is entered and completed thoroughly within our CRM for each student. The role will entail data entry and data management tasks as well as communication and coordination with school district personnel. The ideal candidate for this role will maintain an uncompromising commitment to operational excellence and execution, exceptional attention to detail and focus on achieving outcomes.
Responsibilities include:
- Data entry and data management of all student information within our CRM platform.
- Diligent review of required student documents within our CRM and collection of any missing information.
- Communication to school district personnel regarding approval for students’ academic services, and collection of students’ schoolwork. Modes of communication would include phone, email, and/or fax.
- Support to operational and teaching staff regarding information within our CRM and/or needed report generation
Position entails a 40 hour a week commitment, 8:00am-4:30pm (Eastern Time) - Monday through Friday. Starting salary is $17/hour. This position follows our traditional school year calendar so it's a 10-month role. Tremendous opportunity for growth and potential opportunity for work over the summer. We offer a very generous package of paid time off including vacation time, sick time, and federal holidays. We also offer healthcare benefits that include medical, dental, and vision. Additional benefits include paid family leave options, 401K, employer sponsored life insurance policies, and annual grants for tuition reimbursement. Position is a remote, work from home role.
Position Overview:
- Compensation: $17.00/hour (40 hours/week)
- Schedule: Monday–Friday, 8:00 AM–4:30 PM (Eastern Time)
- Location: 100% Remote (Work from Home)
- Employment Type: Full-time, 10-month position following the traditional school-year calendar
- Education: Bachelor's degree required (Business or Communications preferred)
- Experience: Minimum 2 years of customer service experience required
- Primary Responsibilities: Data entry, CRM management, documentation review, and communication with school districts via phone, email, and fax
- Ideal Candidate: Highly organized, detail-oriented, metric-driven, and able to manage multiple priorities in a fast-paced environment
- Benefits: Medical, dental, vision, paid vacation, sick time, paid holidays, 401(k), employer-paid life insurance, paid family leave, and tuition reimbursement
- Growth Opportunities: Strong potential for career advancement and opportunities for summer work as the company continues to grow
- Mission: Help support the educational success of students receiving behavioral health treatment across the country
Join LearnWell as we strive to make a difference in the lives of students with behavioral health needs. We are proud to be an Equal Opportunity Employer.
Qualifications
- Bachelors degree required. Business or Communication majors preferred.
- Minimum of 2 years of customer service experience required
- Proven professionalism with communication, both written and verbal
- Must perform well under pressure, take initiative, and handle multiple tasks at the same time with strong attention to detail
Bachelor's degree, 2+ years customer service experience, strong written and verbal communication, attention to detail, CRM data entry and documentation review skills.
Key Responsibilities
- entering data
- reviewing documents
- communicating districts
Skills & Tools
CRM
Job Details
- Category: Administrative & Clerical Support
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 35,360 – 35,360 / year
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About LearnWell
A provider of instructional services that helps students continue academic progress during behavioral health treatment. — Industry: Education services