Extra Help - Student Computer Specialist I - Technology Solutions
This Position is temporary and limited to 900 hours.
Hiring Department: Technology Solutions
Location: Chicago, IL USA
Requisition ID: 1042807
Hours per Week: 30
# of Positions: 1
Workplace Type: Remote
Salary: The rate of pay for this position is $16.73 per hour.
About the University of Illinois Chicago
UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPISI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. This position is not eligible for benefits.
Position Summary
Under the supervision of the Service Desk Manager, the Extra Help Student Computer Specialist I is responsible for handling client requests and incidents, assisting with escalated support issues, and partnering with Technology Solutions subject matter experts to improve support documentation. The position also ensures adherence to operational policies and procedures while maintaining a consistent, high-quality customer service experience for all clients.
Duties & Responsibilities
- Provide support on help tickets related to a wide variety of services in the service catalog, located at help.uic.edu.
- Take inbound and make outbound calls with customers.
- Answer, fulfill and resolve service-related issues, questions, and requests.
- Use an online service management system to manage, update, and monitor tickets and requests.
- Respond to help with tickets in a polite and professional manner.
- Perform other duties and tasks assigned.
- Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
- Demonstrated good working knowledge in two of the following areas: DOS, Windows, Macintosh, Unix, and VM.
- Ability to convey complex and technical information in simple terms.
- Good oral and written communication skills, problem-solving skills.
- One (1) year of equivalent work experience.
Additional Information
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.