How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your skills and experience that directly relate to this position as specified in the Requirements Section. Submit both a cover letter and a resume as a single file due to system limitations.
Job Summary As one of the world's leading public health research and educational institutions, Michigan Public Health is working to create a healthier, more equitable world for populations worldwide. We are anchored by a community of 185 outstanding faculty and more than 400 research and administrative staff.
The school offers undergraduate, master's, and doctoral degrees representing six academic departments that collectively train more than 1,200 students annually. We have a strong and growing interdisciplinary research enterprise with more than $90M in externally funded research annually and more than 3 dozen research centers.
The School of Public Health (SPH) is seeking an enthusiastic team player to join a high-functioning team in the school's Office of Student Affairs (OSA), with a focus on admissions and recruitment support. Specifically, we are looking for someone to help support the responsibilities of the application processing team, scholarship processes, recruitment events, and special projects.
You will report to the Associate Director of Admissions and Recruitment. At OSA, our mission is to support students throughout their journey.
Responsibilities*
Admissions Processing
Process applications and transition admitted students to matriculation using U-M admissions/CRM systems
Support annual application setup, testing, updates, and data mapping
Maintain application workflows, data, and communications for assigned programs
Run admissions reports and support data, residency, conduct, and I-20 processing
Ensure application completeness and manage related follow-up and outreach
Serve as a resource for departments on application systems and review processes
Collaborate with U-M ITS and campus partners on system updates and communications
Expertise in all platforms will be needed: Collegenet, SOPHAS, KIRA, DICAS, MPathways, Salesforce, Marketing Cloud, Blackthorn
Recruitment & Prospective Student Support
Respond to prospective/admitted student and parent inquiries and manage the SPH admissions inbox
Advise students throughout the admissions process
Maintain prospective student data and outreach lists
Support Salesforce recruitment communications and automation
Identify opportunities to improve FAQs and standard communications
Create and manage summer newsletters for incoming graduate students
Events Coordination
Support virtual and in-person recruitment and admissions events
Co-lead planning and execution of major recruitment events
Manage event information in Salesforce and on the SPH website
Coordinate event registration information with academic departments
Required Qualifications*
High school diploma or equivalent combination of education and experience
Two or more years of experience in admissions, student services, or a related field
Proficiency with office productivity applications, such as Google Workspace, and CRM systems such as Salesforce
Customer service experience, including experience assisting students, applicants, or other constituents
Why Work at Michigan?
Benefits
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
This job is hybrid. Following the first six-month probationary period, you will be hybrid-eligible with on-site expectations in Ann Arbor, MI. Hybrid is defined as three days in the office and two remote. Rarely, you may be asked to work outside of normal work hours, including nights or weekends.
Union Affiliation
This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO, which represents Employees in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.