Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.
Job Summary
The Analyst, Strategy & Operations supports business growth through data-driven analysis, operational improvement, and the identification of opportunities to enhance business performance. This role leverages SQL, business intelligence tools, and analytical problem-solving to investigate business trends, evaluate operational performance, and uncover opportunities to improve efficiency and customer experience. The ideal candidate is a highly analytical, detail-oriented problem solver who can independently query and analyze data, translate findings into actionable business insights, and partner with cross-functional teams to support the implementation of impactful solutions.
Key Responsibilities
- Write and execute SQL queries to extract, transform, and analyze data from multiple sources to answer complex business questions
- Conduct thorough exploratory data analysis to identify trends, patterns, anomalies, root causes, and opportunities to improve business performance
- Develop data-driven recommendations to improve operational efficiency, customer experience, product performance, and business outcomes
- Build and maintain reporting, dashboards, and performance metrics to monitor key business objectives and identify areas requiring further investigation
- Analyze business performance across customer acquisition, engagement, conversion, servicing, and other operational areas to uncover opportunities for growth and improvement
- Translate analytical findings into clear insights, recommendations, and presentations for business stakeholders
- Monitor results following process changes