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About talentbridge – Pioneering the Future of Cloud‑First Banking
talentbridge is a trailblazer in the financial services industry, recognized as the first major bank to fully embrace the public cloud. Our journey has taken us from legacy data centers to a modern, cloud‑native ecosystem that powers innovative banking experiences for millions of customers worldwide. By re‑architecting applications, building sophisticated data platforms, and embedding machine learning at scale, talentbridge has positioned itself at the forefront of AI‑driven financial services. Our open‑source contributions—such as the talentbridge‑Custodian and talentbridge‑Hygieia tools—demonstrate our commitment to community collaboration and technological excellence.
Why This Role Matters
As the Manager, Customer Solutions Architecture, you will be the bridge between talentbridge’s cutting‑edge technology portfolio and the enterprises that rely on it to accelerate their digital transformation. You will lead a high‑performing team of Customer Solutions Architects who act as trusted advisors, helping customers translate complex business challenges into scalable, cloud‑native solutions that drive measurable value.
Role Overview
We are seeking an entrepreneurial, customer‑centric leader who thrives in a fast‑moving, collaborative environment. You will partner with technically sophisticated customers, internal product and engineering teams, and cross‑functional stakeholders to shape solution strategies, influence product roadmaps, and champion the adoption of talentbridge’s enterprise‑grade software offerings.
Key Areas of Focus
- Trusted Advisor: Serve as the primary technical liaison for customers, addressing product, security, and architectural concerns.
- Customer Ambassador: Amplify the voice of the customer within talentbridge, ensuring that feedback directly informs product development.
- Value Demonstration: Identify and articulate the business impact of talentbridge solutions, turning technical features into tangible ROI.
- Thought Leadership: Produce whitepapers, webinars, and internal briefings that showcase best practices and innovative use cases.
- Subject Matter Expertise: Deepen knowledge across talentbridge’s product suite and broader technology domains to solve complex problems.
- Pre‑Sales & Post‑Sales Support: Guide customers from initial discovery through implementation and ongoing optimization.
- Solution Orientation: Leverage every tool, skill set, and creative approach to resolve customer challenges.
- Channel Partnership: Collaborate with partner sales engineers and sellers to co‑create joint value propositions.
Core Responsibilities
- Build and nurture trusted relationships with enterprise customers by uncovering pain points, documenting desired outcomes, and measuring success metrics.
- Advocate for customer needs in internal strategy sessions, influencing product roadmaps and enhancing the overall customer experience.
- Identify risk and growth opportunities, partnering with cross‑functional teams to mitigate threats and capitalize on new business.
- Design and own repeatable processes for product‑fit assessments, technical win strategies, FAQ creation, objection handling, and feedback loops.
- Act as a go‑to knowledge resource and escalation point for both customers and internal stakeholders.
- Navigate ambiguous situations autonomously, building mechanisms that close gaps and drive business expansion.
- Lead cross‑functional initiatives that align with organizational objectives, including product adoption, revenue targets, and solution evolution.
- Utilize data‑driven insights to proactively improve customer satisfaction and product fit.
- Challenge the status quo with clear, innovative alternatives that enhance solution delivery.
- Conduct regular check‑ins with customers to ensure ongoing alignment and uncover additional value‑creation opportunities.
- Develop and maintain technical support procedures, policies, and documentation.
- Drive architecture and design reviews that focus on business requirements, delivering comprehensive plans and managing architectural projects end‑to‑end.
- Analyze, define, and document requirements for data workflows, logical processes, hardware, and operating environments.
- Collaborate with business partners, architects, and other groups to prioritize technical and functional needs.
- Stay abreast of emerging technologies, evaluating their fit for both customers and talentbridge’s product roadmap.
Essential Qualifications
- Bachelor’s degree or equivalent military experience.
- Minimum 4 years of experience in a customer‑facing role within an organization or entrepreneurial setting.
- At least 3 years of experience collaborating with cross‑functional teams.
- 3+ years of hands‑on experience with cloud platforms (e.g., talentbridge‑Cloud, talentbridge‑Data) and data manipulation languages such as SQL.
- 2+ years of experience designing, implementing, or consulting on distributed applications.
Preferred Qualifications
- Master’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
- Proven ability to communicate effectively across internal and external organizations.
- Track record of successful technical consulting or architecture engagements with large‑scale enterprises.
- 2+ years of experience developing, marketing, selling, or supporting a client‑facing technical product at scale.
- 2+ years of experience in a cybersecurity role or a solid understanding of cybersecurity concepts, with the ability to quickly learn and apply critical thinking to customer challenges.
Skills & Competencies for Success
- Strategic Thinking: Ability to see the big picture, align technology solutions with business objectives, and influence senior leadership.
- Technical Credibility: Deep knowledge of cloud architectures, data platforms, and modern software development practices.
- Communication Excellence: Clear, persuasive storytelling for both technical and non‑technical audiences.
- Leadership & Influence: Experience leading without direct authority, inspiring cross‑functional teams to achieve shared goals.
- Problem‑Solving Agility: Comfortable navigating ambiguous environments and delivering pragmatic solutions.
- Customer Obsession: A relentless focus on removing friction and delivering exceptional experiences.
- Continuous Learning: Passion for staying current with emerging technologies and translating that knowledge into actionable insights.
Career Growth & Learning Opportunities
talentbridge invests heavily in the professional development of its people. As a Manager, you will have access to:
- Executive mentorship programs that pair you with senior leaders across the organization.
- Sponsored certifications in leading cloud platforms, data engineering, and cybersecurity.
- Opportunities to present at industry conferences, author thought‑leadership content, and contribute to open‑source projects.
- A clear promotion pathway from Manager to Senior Manager, Director, and eventually VP of Solutions Architecture.
- Cross‑functional rotation programs that broaden exposure to product management, engineering, and go‑to‑market teams.
Work Environment & Culture at talentbridge
Our culture is built on the pillars of innovation, inclusion, and impact. We champion a remote‑first work model that empowers you to work from anywhere while staying deeply connected through virtual collaboration tools, regular team‑wide events, and in‑person meet‑ups when feasible. Diversity of thought is celebrated, and every voice is encouraged to contribute to the next generation of financial technology.
Compensation, Perks & Benefits
talentbridge offers a competitive total rewards package that includes:
- Base salary ranging from $170,700 to $194,800 (adjusted for location).
- Performance‑based incentive compensation, including cash bonuses and long‑term incentive (LTI) plans.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plans with generous employer matching.
- Generous paid time off, parental leave, and flexible work schedules.
- Professional development stipend, tuition reimbursement, and access to industry‑leading learning platforms.
- Wellness programs, employee assistance resources, and a supportive, drug‑free workplace.
Commitment to Diversity, Equity & Inclusion
talentbridge is an equal‑opportunity employer. We are dedicated to building a workforce that reflects the diverse communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Ready to Shape the Future of Cloud‑First Banking?
If you are a bold, entrepreneurial leader who thrives on solving complex technical challenges and delivering exceptional customer value, we want to hear from you. Join talentbridge and help define the next generation of enterprise‑grade software solutions that empower businesses worldwide.
Apply Now – Transform Your Career with talentbridge!
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