Why GM Protection Sales?
GM Protection focuses on branded vehicle protection product sales as part of GM
Financial, the wholly owned subsidiary and captive finance arm of General
Motors. Our sales team spans the United States working with GM dealers on a
variety of initiatives to drive product sales, customer loyalty, and
profitability for the dealers and the brand. As a trusted advisor, you will
consult with various roles within GM dealerships and collaborate with internal
partners to represent GM Financial and GM Protection. If you are able to build
relationships, have a heart and mind for service, communicate effectively, and
enjoy a fast-paced variety in a challenging field-based role, this could be the
right place for you.
If you would like to be a part of a company with an entrepreneurial spirit, join
GM Protection’s sales organization to develop your network and career with a
stable, growing, global brand.
Position will remain open until filled.
This position is not open to agency submissions.
RESPONSIBILITIES
About the role:
You will continuously strengthen current dealer relationships and improve
vehicle protection contract count through consistent, approved training
activities. You will provide quality customer service by satisfying the
business needs of the dealers, manufacturer partners, and GM Financial. You are
expected to deliver results as an F&I expert and trusted advisor to generate
contracts through product knowledge, industry knowledge, and training
demonstrations. You will become an integral part of the value we bring to our
GM dealers, as we provide real world retail experience and training from
automotive professionals like you!
In this role you will:
Provide tailored F&I training for dealers in collaboration with field account
representatives on GM Protection products, menu & interview process, and
systems.
Support new dealership launches, new F&I Manager training, service claims
processes, overcoming objections, and business development.
Maintain effective communication with dealers and appropriate internal
partners.
Be self-motivated with an ability to work both independently and
collaboratively to drive change.
Be mobile as this role is fully remote and may travel up to 90% of the time
to dealership training assignments.
QUALIFICATIONS
What makes you an ideal candidate?
In-dealership one-on-one observation, role plays, and menu training
Model and refine GM Financial F&I sales process with dealer and customers to
increase effectiveness, compliance, and demonstrate profit potential and
customer satisfaction
Provide guidance on effective turnover processes between Sales and F&I,
customer interview, menu presentation, and closing techniques
Train Finance departments on protection products as necessary
Maintain effective communication with appropriate internal partners and
positive relationships within all areas of the dealership
Demonstrate best practices of available reporting tools and dealer-facing
systems (without working in dealer systems, printing documents, or customer
signatures)
Collaborate with the dealer's assigned Account Manager – Protection to
achieve key performance criteria, incorporating upfront expectations, meeting
dealership objectives, and communicating ongoing progress, successes,
challenges, and opportunities
Complete daily and weekly progress reports, utilize the internal CRM system,
and communicate with Strategic Sales leadership
Promote a culture of teamwork, excellence, and integrity
Perform other duties as assigned
Conform with all company policies and procedures
Long-term mobility is beneficial for career development and advancement
within the sales organization at GM Financial
Experience:
Bachelor’s Degree strongly preferred, or extensive relevant experience
preferred
In-dealership F&I experience strongly preferred
A proven track record of quality sales performance and client satisfaction
preferred
Candidates should demonstrate:
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Understanding of responsible AI use, including ethics and data protection
Working Conditions:
90% travel required within the contiguous United States, with the rare but
possible need for weekend travel
Ongoing mobility with willingness to relocate preferred
Responding to dealer communications outside of normal business hours
Must be able to operate a motor vehicle (company or rental) for traveling
from one work location to another access to a major airport
The base salary for this role is: USD $90,000 to $95,000
At GM Financial, we strive for equality in all aspects of our business,
including pay equity. This is the GM Financial pay range for this role and job
level. The exact salary and compensation will vary based on factors like
knowledge, skills, experience and education.
This role is eligible to participate in performance-based incentive plans.
Full-time employees are eligible to participate in health benefits on day one of
employment.
What We Offer: Generous benefits package available on day one to include: 401K
matching, bonding leave for new parents (12 weeks, 100% paid), tuition
assistance, training, GM employee auto discount, community service pay and nine
company holidays.
Our Culture: Our team members define and shape our culture — an environment that
welcomes innovative ideas, fosters integrity, and creates a sense of community
and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility; this role is eligible for
phone/internet allowance
Work Life Balance: This is a field-based role, independent scheduling but
face-to-face role meeting with multiple dealerships daily.
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