About brighthush – Transforming Healthcare Through Intelligent Collaboration
Welcome to brighthush, a fast‑growing Series A startup that is redefining how United States healthcare professionals (HCPs) connect patients with the therapies they need. Backed by a coalition of world‑class investors and incubated by a leading digital venture studio, brighthush combines trusted drug information, coverage details, prior‑authorization pathways, patient affordability solutions, and practice‑focused tools into a single, compliant platform. Our flagship AI‑powered workflow automation solution, PriorAuth, turns cumbersome case management into intelligent, automated conversations, freeing clinicians to focus on care.
At brighthush, we are on a mission to accelerate the journey from prescription to patient, improving outcomes for millions of patients, providers, and their families. If you thrive in a purpose‑driven environment where technology meets compassion, you’ll find a home with us.
Position Overview – Why This Role Matters
The Customer Development Representative (CDR) at brighthush plays a pivotal, strategic role in maximizing engagement, education, and utilization of our Samples product on behalf of pharmaceutical sponsors. You will act as a trusted advisor to HCPs, guiding them through sample request processes, identifying reorder opportunities, and ultimately driving measurable prescription lift. This is not a rote sales job; it is a consultative partnership that blends deep knowledge of provider workflows with data‑driven insights to create lasting impact.
Key Responsibilities
- Engage, educate, and activate targeted HCPs on the value of the Samples functionality, positioning brighthush as an essential practice tool.
- Guide providers through the sample request lifecycle, proactively identifying reorder triggers and ensuring seamless fulfillment.
- Consult with HCPs and office staff to improve medication access, adherence, and overall patient experience.
- Deliver high‑touch, multi‑channel service via phone, video (Zoom), and email, employing a strategic, consultative approach that maximizes utilization.
- Analyze utilization data to surface opportunities for follow‑up, expanded service adoption, and long‑term retention.
- Partner with cross‑functional teams (product, sales, marketing, analytics) to refine outreach scripts, cadence strategies, and follow‑up workflows.
- Document every interaction in our CRM with meticulous attention to call outcomes, next steps, and value attribution.
- Provide real‑time product feedback to internal stakeholders, influencing roadmap decisions and feature enhancements.
Essential (Tablestakes) Qualifications
- 5+ years of HCP‑facing sales, account management, or specialty service experience within healthcare, pharmaceuticals, or related sectors.
- Demonstrated success in driving prescription growth and increasing service utilization.
- Exceptional communication, problem‑solving, and organizational abilities.
- Advanced proficiency with CRM platforms (e.g., HubSpot, Salesforce) and virtual engagement tools such as Zoom.
- Self‑motivated, entrepreneurial mindset with a genuine passion for improving provider and patient experiences.
What Will Make You Shine – Preferred Experience
- Hands‑on experience facilitating medication sample programs.
- Direct involvement in prior‑authorization processes, ideally leveraging AI‑driven tools.
Skills & Competencies for Success
- Consultative Selling: Ability to ask insightful questions, listen actively, and tailor solutions to each provider’s unique workflow.
- Data Literacy: Comfort interpreting utilization metrics and translating insights into actionable outreach plans.
- Technology Savvy: Quick adoption of new platforms, with a knack for troubleshooting virtual meeting tools.
- Relationship Building: Proven track record of establishing trust with busy clinicians and their support staff.
- Adaptability: Thrive in a fast‑moving startup environment where priorities evolve rapidly.
- Compliance Awareness: Understanding of healthcare regulations and the importance of maintaining data privacy.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As a CDR, you will gain exposure to:
- Cutting‑edge AI technologies that are reshaping healthcare operations.
- Strategic product development cycles, giving you a voice in shaping the next generation of provider tools.
- Cross‑departmental collaboration with senior leaders in product, analytics, and commercial strategy.
- Leadership pathways into senior account management, product ownership, or regional sales leadership roles.
We invest heavily in continuous learning—offering a yearly education budget, access to industry conferences, and internal knowledge‑sharing sessions led by subject‑matter experts.
Work Environment & Culture at brighthush
Our culture is built on a Trust‑first philosophy and an It’s All Life mindset. We recognize that great work happens when people feel respected, supported, and empowered to bring their whole selves to the table. Key cultural pillars include:
- Adult‑Level Accountability: We hire professionals who own outcomes and act with integrity.
- Remote‑First Flexibility: Work from anywhere in the United States, with occasional in‑person meetups to strengthen team bonds.
- Open PTO: Unlimited vacation policy, trusted to be used responsibly by leaders and teammates alike.
- Inclusive Benefits: 401(k) matching, comprehensive health coverage (90% premium paid), HSA fully funded, fertility and family‑building support, caregiving assistance, and a remote‑work stipend.
- Community Impact: Every interaction you have directly contributes to faster patient access to life‑changing therapies.
Compensation, Perks & Benefits
We offer a competitive total‑cash package designed to reward performance and align with market standards:
- Base Salary: $70,000 – $85,000 USD, commensurate with experience.
- Performance Bonus: Quarterly incentive tied to measurable sample utilization and prescription lift metrics.
- Equity Participation: Opportunity to earn stock options as part of our long‑term growth story.
- Health & Wellness: Premium health, dental, and vision plans with 90% employer contribution; fully funded HSA deductible.
- Retirement Savings: 401(k) plan with company matching.
- Remote Work Support: Stipend for home‑office setup, high‑speed internet reimbursement, and ergonomic equipment allowance.
- Learning & Development: Annual education budget, access to online courses, and mentorship programs.
- Family‑Friendly Policies: Paid parental leave, fertility assistance, and flexible scheduling for caregiving responsibilities.
Why Join brighthush?
Imagine a career where every call you make, every sample you facilitate, and every insight you share directly accelerates a patient’s path to treatment. At brighthush, you will be part of a mission‑driven team that is:
- Disrupting a critical shared universe—healthcare—by removing barriers to medication access.
- Collaborating with some of the smartest, most humble, and respectful professionals in the industry.
- Operating with a clear, purpose‑first philosophy that values life, trust, and continuous improvement.
- Enjoying a workplace that is objectively more attractive (and fun) than many competitors.
Commitment to Diversity, Equity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every individual—regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic—can thrive.
Ready to Make an Impact?
If you are a seasoned HCP‑engagement professional who sees challenges as puzzles, embraces data‑driven storytelling, and is eager to help providers deliver faster, more affordable care, we want to hear from you. Submit your resume, a thoughtful cover letter, and any relevant work samples. Our hiring team reviews each application personally, ensuring a human touch throughout the process.
Take the next step in your career and join brighthush—where your expertise fuels a healthier future for millions.
Apply for this job