JOB DESCRIPTION
Drive Performance, Build Partnerships, and Lead Security Excellence – Join
GardaWorld!
Are you a strategic leader with a passion for security operations and client
success? GardaWorld is seeking a driven and experienced Strategic Account
Manager to oversee high-impact accounts, spearhead security initiatives, and
foster lasting partnerships. This is more than just a job—it's an opportunity to
lead complex projects, shape security strategies, and influence operational
excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll
be at the heart of our mission to deliver unmatched client service, ensure
contractual compliance, and guide teams through challenges with confidence.
If you're a proactive problem-solver with a sharp business mind and a commitment
to performance, we want to hear from you!
What’s in it for You
Competitive Salary: $90,000 - $100,000 annually, plus bonus potential
Work Site Location: Remote/home-based. Candidates must reside in California
and be willing to travel up to 30% as business needs require.
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k)
with employer matching contributions, paid time off (PTO) policy, paid
holidays, disability coverage, and life insurance options.
Career Growth: Career growth opportunities at GardaWorld
Travel: This role will necessitate travel to different regions, potentially
involving overnight stays. It may also require regular visits between various
work locations.
Your Responsibilities
Availability for on-call duty 24/7 to address any client or team issues and
emergencies, along with arranging alternate support during any absences.
Responsible for the maintenance and update of all business databases, such as
CRM and ERP systems.
Guarantees consistent operations across the portfolio through routine
communications with key client contacts and local GardaWorld Branch Teams.
Conducts periodic reviews of MSA compliance at both branch and site levels as
necessary.
Establishes and nurtures strategic relationships for the development of
principal accounts, client contacts, and partnerships with local GardaWorld
Branch Teams.
Formulates, executes, and assesses comprehensive security and crisis
management strategies.
Vigilantly oversees client billing processes, including DSO assessments and
follow-ups on overdue payments.
Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF)
on record.
Seeks out enhancements to the client’s security program to fortify a lasting,
positive relationship.
Comprehends, fulfills, and upholds the contracted KPIs for the account
client.
Skillfully navigates customers through intricate integration projects,
contracts, RFPs, and the onboarding sequence.
Takes charge of data analysis and the preparation of internal reports for
client management.
Provides precise and prompt pricing estimates in collaboration with the local
branch and executive sponsor.
Prepares and delivers comprehensive client-focused presentations, including
KPI/Truth Report Presentations, Action Plans, and Customer presentations.
Other duties as directed by leadership.
Your Qualifications:
Authorized to work in the United States
Able to pass an extensive screening process
5+ years of successful experience in security operations management.
Your Skills and Competencies:
Proven leadership and team management abilities
Strong analytical, organizational, and decision-making skills
Excellent written and verbal communication across all levels
Highly detail-oriented and deadline-driven
Self-motivated, adaptable, and able to thrive in a fast-paced environment
Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
Strong grammar, spelling, and documentation skills
Positive attitude with strong ethics and alignment to company values
Ability to build effective relationships with colleagues, clients, and
vendors
Comfortable working under pressure and managing multiple priorities
GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security
company to be Certified by Great Place to Work. This could be more than a job -
26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security
solutions, employing and training highly skilled and dedicated professionals
across the globe, offering a wealth of opportunities to individuals looking to
gain experience and develop professionally in a growing industry.
It is the policy of GardaWorld Security Services to provide equal employment
opportunities to all employees and applicants for employment without regard to
race, color, religion, sex, national origin, age, veteran status, or disability
in accordance with applicable federal laws. In addition, GardaWorld Security
Services complies with applicable state and local laws governing
nondiscrimination in employment. This policy applies to all terms and conditions
of employment including, but not limited to hiring, placement, assignment,
promotion, termination, layoffs, recalls, transfers, leaves of absence,
compensation, and training. It is also the policy of GardaWorld Security
Services not to honor requests that employees be assigned on the basis of sex or
any other classification protected by law, unless such request is based on a
bona fide occupational qualification for that assignment.