STD Case Manager (16-Month Contract)
Who We Are
At Disability Management Institute (DMI), we deliver innovative, end-to-end
disability and absence management solutions that transform how employers support
their teams. Since 2002, our experienced team of dedicated professionals have
combined deep expertise with genuine care to create partnerships that benefit
employees, employers, and stakeholders alike.
Our culture thrives on connection, collaboration, and respect. Open
communication, team bonding, and a spirit of appreciation create an environment
where you feel supported, valued, and empowered to bring your authentic self to
work every day.
The Opportunity
As a Short-Term Disability (STD) Case Manager (16-Month Contract), you will play
a key role in delivering high-quality, compassionate disability management
services to our clients and their employees. You will be responsible for
adjudicating STD claims within established timeframes and in accordance with
policy guidelines, while ensuring a positive and supportive experience for all
stakeholders. In this role, you will contribute directly to our mission of
providing timely, accurate, and client-focused disability solutions.
This is a remote role within Canada. We are open to candidates across the
country; however, you must work within our core business hours. Please note this
is a 16-month term position.
What You’ll Be Doing
Process and manage all Short Term Disability claims, establishing
eligibility, calculation of earnings and benefit levels, along with obtaining
the necessary medical evidence within the required timelines.
Interview claimants and employers to gather relevant claim information.
Ensure all claims are processed in date order, in accordance with the agreed
upon service standards for each Client.
Utilize available resources to assess diagnosis and treatment plans. Where
appropriate liaise in a professional manner with insurance agencies, doctors,
employees, management, lawyers…etc., ensuring that only allowable information
is released to recognized recipients and that all information is released in
writing.
Draft and deliver written correspondence identifying claim activity and next
steps
Participate in claim conference calls with employers
Work collaboratively with early intervention team to minimize duration of
absence and return claimants to work.
Ensure all necessary documentation is provided to the insurance carrier in
order for them to process MTD/LTD claims.
Maintain confidentiality over client and corporate records and medical claims
information.
Operate automated claims payment system and performs manual calculations as
required. Following training period, a minimum of 95% accuracy is required.
What You Bring to the Team
3+ years of claims experience in a group insurance environment. Experience
in Long or Short term disability insurance preferred.
Post secondary degree or diploma or equivalent experience. Familiarity with
medical terminology and disability contract language an asset.
CDMP or LOMA designation (an asset)
Medical background an asset (ie. Occupational Therapist, Kinesiology,
Nursing, Physiotherapist)
Critical Competencies
You will succeed in this role if you are:
An Effective Communicator – You communicate clearly and in a positive manner.
You can interact with others to build relationships through tact and
diplomacy, while navigating through difficult situations and conversations.
Client Centric – You prioritize and take action based on the needs of both
internal and external clients. You exhibit excitement, a positive can-do
attitude and take ownership. You strive to consistently meet or exceed client
expectations.
A Team Player– You work with others to achieve individual, team, department,
and organizational goals. You value diverse perspectives and work well with
others to achieve the best possible outcome. You are committed to the team’s
success and are focused on a common set of objectives.
An Innovator – You think beyond the confines of tradition by seeking
opportunities for new and better ways of doing things. You encourage
experimentation and accept failure as a driver of innovation.
Compensation
At the time of this posting, the estimated annual base salary for this position
is $60,000-$72,000. Individual compensation within this range is determined by
factors such as job-related skills, relevant experience, and education/training.
This range reflects the annual base salary only and does not encompass the
comprehensive total rewards package that we proudly offer.
Why DMI is the Place for You
Beyond salary, we offer generous paid time off including 3 weeks minimum
vacation, plus 26 long weekends a year through our much-loved Happy Friday
program to help you balance life and work on your terms
We provide flexible work options including remote and hybrid schedules, and
wellness support, including comprehensive mental health resources
Clear career paths, personalized learning, and leadership committed to invest
in your development
Belonging Starts Here
Diversity, inclusion, and belonging aren’t just programs at DMI; they are our
foundation. We foster a safe, respectful, and inclusive workplace where everyone
belongs and can thrive.
If you need accommodation during any stage of the hiring process, please let us
know! We’re here to help.
If you’re ready to do meaningful work and grow your career with DMI, we’d love
to hear from you. Click Apply to submit your application.