Posted Nov 2, 2026

SSDI Case Manager

Apply Now
Overview
At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers. 

We are seeking a highly organized and dedicated Case Manager to join Advocate and oversee the progress of disability cases at the Initial Application (IA) and Reconsideration (Recon) levels. You will manage a large caseload and work directly with claimants, ensuring they receive regular updates and assistance throughout the process. Your role will include analyzing medical records, filing recon appeals, and collaborating with SSA/DDS to resolve case-related issues. If you have strong time-management skills and thrive in a fast-paced, client-focused environment, this position will allow you to make a meaningful impact on the lives of claimants.


Overview At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers.  We are seeking a highly organized and dedicated Case Manager to join Advocate and oversee the progress of disability cases at the Initial Application (IA) and Reconsideration (Recon) levels. You will manage a large caseload and work directly with claimants, ensuring they receive regular updates and assistance throughout the process. Your role will include analyzing medical records, filing recon appeals, and collaborating with SSA/DDS to resolve case-related issues. If you have strong time-management skills and thrive in a fast-paced, client-focused environment, this position will allow you to make a meaningful impact on the lives of claimants.

Job Responsibilities
  • Conduct Welcome Calls, file appeals, take action on claims needing attention, respond to Claimant calls, SMS, and emails, and other claim management work streams
  • Offer an empathetic, best-in-class experience for our claimants
  • Proactively communicate with claimants, ensuring they are informed of the progress of their cases.
  • Collaborate with SSA/DDS to resolve case-related issues and keep the case on track.
  • Use our technology to support claimants through the application and adjudication process
  • Help improve our technology and operations, providing feedback to strengthen our ability to help claimants
  • Proactively identify challenges and offer solutions.


    • Qualifications
  • Minimum of one year of SSDI/SSI case management experience is required.
  • Strong organizational and time-management skills to handle a large caseload.
  • Thorough knowledge of Social Security’s disability process and familiarity with DDS/SSA forms.
  • Ability to work in a fast-paced environment while maintaining attention to detail and task completion.
  • Preference for a small start-up environment with high ownership and high responsibility.
  • Desire to transform the disability application and adjudication process.
  • Ability to quickly pivot, change process, and adopt new ways of doing things.
  • Familiarity with Salesforce or a similar CRM


    • This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.

    1+ year SSDI/SSI case management; strong organization; knowledge of Social Security process; CRM experience; able to work remotely.

    Key Responsibilities

    Skills & Tools

    Salesforce

    Job Details

    About Advocate

    Remote tech company building a social benefits platform that serves claimants — Industry: Information Technology

     
    Apply Now

    More Technology Jobs

    Self-Managed Business Development Manager- East RegionNov 2, 2026Business Development Manager- WA/ORNov 2, 2026Software Engineer InternNov 4, 2026KEY CarrierOct 22, 2026Employment & Labor PartnerNov 2, 2026Contact Center Operations ManagerNov 2, 2026Senior Manager, Inside Sales (Fintech)Nov 2, 2026Entry‑Level Remote Customer Support Representative – No Phone, Live Chat Specialist – Join brighthushOct 20, 2026Senior Principal Symplicity Territory ManagerOct 12, 2026Claimant Outreach & Intake SpecialistNov 2, 2026SSDI Hearings Representative (EDPNA or Attorney)Nov 2, 2026Experienced Customer Support Specialist, Chat – Remote Opportunity for Delivering Exceptional Customer Experiences and Driving Sales Growth at blithequarkNov 19, 2025Senior Computer Vision & Machine Learning EngineerJul 13, 2026PartnerNov 2, 2026Teaching Artist – Music & Visual Art (Remote, Part-Time)Jun 17, 2026