Job Summary
The Sr Telesales Agent for Commercial U65 owns any and all customer contacts and
attempts to provide a one call resolution while providing an exceptional
customer experience. The Sr Telesales Agent will be responsible for receiving
sales inbound/ outbound dialing, and Retention calls from customers provided by
Florida Blue. The Sr Telesales Agent is responsible for reaching a decision
maker, completing a needs analysis and providing a recommendation to the
customer based on their needs, with the end goal of selling the health and
ancillary products while maintaining compliant standards. Responsibilities also
include cross-selling current customers, and retention/renewal. This position
requires the use of multiple systems to analyze customer records/needs, utilize
multiple sales scripts, and submitting accurate data for appropriate products.
Additionally, the Telesales agent is a universal agent that can handle multiple
products.
NEW AND RETENTION SALES
Generate new customer sales and maintain existing members via qualified
inbound calls/outbound for multiple products.
Generate Sales for all health segments including Consumer (Pre-Aca/Aca),
Small Group and Ancillary. In addition to other lines of business as
required.
Manage the customer lifecycle which includes Acquire, Welcome, Engage,
Retain, and Re-sell.
Responsible for A Sales Quota for Health and Ancillary products.
Sales agents are required to work their Book of business, including leads,
open opportunities, and additional cross sales opportunities to maximize
sales and follow up with customers.
Maintain regular contact with clients, for follow-up buying decision and
retention.
Answer questions and make changes to existing policies as needed.
Respond to customer inquiries regarding product offerings and product changes
Solicit cross-selling opportunities from existing and new customers.
Deliver best-in-class customer experience and ensure ongoing satisfaction and
customer retention.
Identify and overcome buying obstacles from new customers and existing
members.
Drive growth by exceeding sales goals and objectives as established by the
management team which includes new sales and retention.
Exceed all company and client driven metrics for sales revenue, retention
rates, quality, compliance, and service level.
COMPLIANCE
Strives to resolve customer issues on the first call and log call
information.
Follows compliant sales scripts, and compliant procedures, including proper
handling of PHI, member authentication, opt in consent call back, DNC
business processes. Additional compliance items may be added as business
requires.
Research and resolves disputes and problems within established guidelines.
Completes, processes and maintains applicable paperwork and records.
Facilitates application process and perform field UW process for appropriate
product(s).
Qualifications
1+ years related work experience.
Experience as a Telesales agent
High school diploma or GED
Active Florida state health insurance license 240 required.
Experience using computers and navigating among multiple systems and
screens.
The ability to work flexible schedules including evenings, weekends and
holidays.
Preferred Qualifications
Retail Experience.
Experience working in a remote environment.
3 Years Experience as a Telesales agent Bilingual.
(Spanish/English) preferred but not required.
Bachelor’s degree
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
What We Offer:
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to
lead the nation in transforming health through compassionate, connected, and
technology-enabled care that delivers personalized value and empowered living.
To support your wellbeing, comprehensive benefits are offered. As an employee,
you will have access to:
Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability
programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available
A comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws.
Benefits may vary based on the state in which work is performed. Benefits for
intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as
opportunities for incentive or commission compensation. We also conduct regular
annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range: $17 - $27
Typical Hourly Pay Range: $17 - $21
Final pay will be determined with consideration of market competitiveness,
internal equity, and the job-related knowledge, skills, training, and experience
you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work
experience where everyone feels like they belong and can perform at their best
in pursuit of our mission. All qualified applicants will receive consideration
for employment.