Location requirements:
Remote Based. Strongly prefer candidates on within EST or CT timezones
About the Role:
BigPanda is seeking an experienced Technical Program Manager (TPM) to join our
Professional Services team. This role is pivotal in ensuring our customers
achieve measurable outcomes through the adoption of BigPanda’s suite of AI
solutions: AI Detection and Response, AI Incident Assistant, and AI Incident
Prevention.
TPMs lead implementations that unify traditionally siloed IT functions across
Observability, Event Management, Incident Management, Problem Management, Change
Management, Site Reliability Engineering, and Operations. They must quickly
understand each customer’s IT support model, uncover their greatest pain points,
and prioritize delivery of iterative outcomes that reinforce trust in BigPanda’s
products and expertise.
What you will do:
Lead multiple customer implementations from kickoff through go-live, ensuring
projects deliver business value and technical alignment.
Quickly assess a customer’s IT operations model and guide changes that enable
cross-department collaboration through BigPanda.
Partner with Solution Architects and Engineers to translate operational
challenges into product requirements and best-practice designs.
Develop and maintain roadmaps using data-driven analysis to guide direction,
prioritize initiatives, and ensure alignment with customer outcomes.
Partner with the enterprise sales team to ensure seamless Sales <> Services
transitions and maintain alignment on critical value delivery work streams.
Scope, prioritize, and deliver iterative outcomes that reinforce value
realization.
Identify key decision-makers and stakeholders in decentralized enterprise
organizations; ensure the right people are “in the room” to drive adoption
and change.
Maintain clear and consistent communication with customer and internal
stakeholders on project status, risks, and outcomes.
Champion customer success stories and outcomes that validate BigPanda’s
business value.
Contribute to BigPanda’s best practices framework and support continuous
improvement of our delivery methodology.
What skills and experience you’ll bring to BigPanda:
6+ years project management experience with enterprise IT Projects or SaaS
Implementations
Experience with digital transformation projects and implementing operational
improvements alongside technical solutions
Demonstrated responsibility for timelines, deliverables, budget, and
resources
Detail-oriented, energetic, efficient individual with a “get it done”
attitude
Capable of building and maintaining strong relationships with a diverse set
of internal and external constituencies, including senior-level executives
and technical leads
Experience developing risk identification and mitigation plans
Experience developing and delivering value-oriented roadmaps
Excellent communication skills; able to articulate complex projects statuses
to multiple stakeholders including C-Suite executives.
Experience in AIOps or ITOps strongly preferred
Ability to travel up to 10% for key project milestones
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT
to keep its digital world running by transforming manual and reactive human
processes into intelligent, autonomous systems that detect, respond, and prevent
IT incidents at machine speed. That’s why the world’s most trusted brands rely
on BigPanda to improve operational efficiency and deliver exceptional service
reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly
Pandas. We provide comprehensive health coverage, parental leave, competitive
cash and equity compensation, and a supportive, collaborative, and innovative
environment to empower you to do the best work of your career.
Our Benefits:
Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and
surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for
birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support
remote work arrangements
Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of
$161,500 - $190,000. Actual salaries will vary depending on a candidate’s
experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus,
equity, and a world-class benefits program. We run one (1) compensation review
cycle per year to ensure that managers can recognize employees without much lag
between achievement and reward. All of this builds toward the best compensation
we can give to anyone: the ability to develop your skills each and every day.
BigPanda has a significant focus on career development that is at the core of
our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We
do not discriminate based upon race, religion, color, national origin, gender
(including pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a protected
veteran, status as an individual with a disability, or other applicable legally
protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact
us at peoplequestions@bigpanda.io.