For our client, we are seeking a Sr. Technical Account Manager to join the team of a leader in the Information Technology space.
This role will serve as the trusted technical advisor for public sector and government customers, helping ensure successful onboarding, adoption, and long-term value from the company's security solutions. The position blends customer relationship management, technical troubleshooting, and proactive support to help clients achieve operational continuity and strong security outcomes. You will partner closely with internal teams to resolve complex issues, identify expansion and renewal risks, and drive a high-quality customer experience across all levels of the organization.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $110,000 – $160,000 annually
Responsibilities
Serve as the primary technical contact for premium support customers
Onboard new customers to the company's platforms
Conduct proactive health checks and product training
Advocate for customers with internal stakeholders
Engage with customers across all organizational levels
Research and resolve technical issues promptly
Escalate issues to management when necessary
Lead cross-functional groups for escalated cases
Create knowledge base content for internal use
Participate in team communications to share best practices
Identify renewal risks and collaborate on solutions
Support sales teams in identifying expansion opportunities
Drive timely resolution of support cases
Qualifications
Bachelor’s degree or equivalent experience
Experience with Windows Server operating systems
Knowledge of enterprise web technologies and security infrastructures
Excellent customer service and communication skills
Proven problem-solving abilities
Collaborative attitude
Ability to travel up to 25%
Experience utilizing AI technologies for decision-making and efficiency
Benefits
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays
Paid parental and adoption leaves
Professional development opportunities for all employees
Employee networks and volunteer opportunities
Vibrant office culture with world-class amenities
Great Place to Work Certified™ globally
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.