GENERAL SUMMARY
The Senior Symitar System Analyst reports to the Host Services Manager and supports the analysis, design, integration, testing, implementation, administration, and support of the Symitar core banking system and related Host Services applications. This role maintains production and development environments, supports business units, manages recurring operational processes, and serves as a technical subject matter expert for Symitar, PowerOn, PowerFrame Docs, OpCon, OnBase, integrations, automation, and data analysis. This role provides advanced technical support and leadership, contributes to projects that improve efficiency, reliability, security, compliance, and the user/member experience, and assists the Host Services Manager with technical, operational, project, vendor, and administrative responsibilities.
Position Duties & Functions
Core Banking, Host Services Applications & Integrations
- Maintain, troubleshoot, configure, optimize, and administer Symitar production and development environments, including user, computer, and server access.
- Support Symitar releases, upgrades, service packs, mandates, data purges, scheduled downtime events, integrations, data feeds, file transfers, vendor applications, and related Host Services applications including OnBase, ARCU, EDS/SDS, and PowerFrame Docs.
- Coordinate with third-party vendors and internal IT teams to resolve technical issues and maintain stable, reliable application support.
Development, Automation & Job Scheduling
- Design, develop, test, implement, maintain, and troubleshoot PowerOn programs and PowerFrame Docs solutions, including templates, forms, workflows, configurations, and integrations.
- Administer and support the In-House OpCon and EASE-hosted OpCon environments, including automated processing, job scheduling, file transfers, workflows, and third-party integrations.
- Identify opportunities to automate manual processes, improve operational efficiency, and strengthen recurring production activities.
Data Analysis, Reporting & Operational Reliability
- Perform SQL querying and data analysis using ARCU and/or Databricks for troubleshooting, reporting, reconciliation, research, trend analysis, and operational improvement.
- Monitor ARCU Data Load processes, troubleshoot data issues with Infrastructure and Application Services teams, and support EDS/SDS and ARCU upgrades to maintain data reliability, system performance, and operational continuity.
- Monitor performance, provide advanced second-level support, perform root-cause analysis, prioritize issues by impact and urgency, and implement sustainable solutions for complex or recurring issues.
Projects, Business Support & Technical Leadership
- Partner with business units to gather requirements, identify process improvements, lead or support Symitar-related projects, and provide technical recommendations on scope, risk, dependencies, testing, deployment, and vendor integrations.
- Support the Host Services Manager with applicable technical, operational, project, vendor, and administrative responsibilities.
- Serve as a trusted technical subject matter expert for Symitar, PowerOn, PowerFrame Docs, OpCon, OnBase, integrations, automation, and related technologies.
Security, Risk & Compliance
- Follow security, access-control, change-management, and operational procedures.
- Support audits, risk assessments, control testing, regulatory reporting, document retention, and compliance requirements.
Mentorship & Knowledge Sharing
- Serve as a technical resource and mentor for other analysts and business partners.
- Promote cross-training, knowledge sharing, documentation, and knowledgebase practices to reduce dependency on single resources.
- Review technical solutions and encourage automation, modern development practices, and emerging technologies.
- Other duties as assigned
POSITION REQUIREMENTS
EXPERIENCE and EDUCATION
- Minimum of seven years of related information systems, core banking, or financial technology experience, including significant Jack Henry Symitar experience.
- Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related field preferred. Equivalent combination of education, training, and experience may be considered.
- Demonstrated experience with Symitar, PowerOn, PowerFrame Docs, SQL/ARCU and/or Databricks, OpCon, OnBase, EDS/SDS, integrations, automation, production support, and troubleshooting.
- Certifications or formal training in Symitar/Jack Henry, Hyland OnBase, and Continuous OpCon required or preferred based on role needs.
- Demonstrated ability to lead technical projects, upgrades, hotfixes, mandates, compliance-sensitive work, vendor coordination, stakeholder communication, team mentorship, and competing priorities.
KNOWLEDGE and SKILLS
- Programming or scripting experience with languages such as PowerShell, Python, Java, JavaScript, or similar technologies.
- Credit union or financial institution experience, including familiarity with operational, regulatory, or compliance-related processes.
- Familiarity with enterprise tools such as Salesforce, Boomi Flow, Power BI, ServiceNow, JIRA, Confluence, cloud migrations, or IT portfolio planning.
- Required: Symitar • PowerOn • PowerFrame Docs • OpCon • SQL/ARCU/Databricks • Integrations • Automation • Production Support • Change Management • Project Leadership
- Desired: OnBase • PowerShell/Python/Java/JavaScript • Salesforce • Boomi Flow • Power BI • ServiceNow • JIRA • Confluence
- Ability to write and speak effectively in English using correct spelling and grammar.
- Basic math skills include the ability to compute rates, ratios, and percentages using a 10-key.
- Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
- Excellent customer service skills.
COMPETENCIES
- Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
- Initiative and self-direction.
- Ability to effectively communicate and collaborate with people at all levels.
- Sound problem-solving and decision-making ability, including the ability to prioritize.
- Ability to understand and align with our core competencies through daily projects and tasks:
Growth Mindset
Responsibility
Diversity & Inclusion
Problem Solving
Communication
Tech & Data Savvy
Change Ready Leadership
CU Business Acumen
PHYSICAL DEMANDS
- Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
- May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
- Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.
- Travel may be required.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SALARY AND BENEFITS:
Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here:
Zone 1: $102,176.00 - $140,492.00
Zone 2: $92,980.16 - $127,847.72
Zone 3: $85,827.84- $118,013.28
Zone 4: $81,740.80 - $112,393.60
This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.
CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.
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