Job Title:
Sr. Specialist, Sales DevelopmentJob Description
The Sr. Specialist, Sales Development work from home engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to applyA NEWCAREERPOWERED BY YOU
Are you lookingfor a“workfromhome”career change withaforward-thinkingglobalorganizationthatnurturesatrue people-first,inclusivecultureand a genuine sense of belonging?Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”awards every year?Then aremoteSr. Specialist, Sales Developmentposition atConcentrixisjusttherightplace for you!
As aremoteSr. Specialist, Sales Development,you’lljoin anorganicallydiverseteamfrom70+countrieswhereALLmemberscontributeand support each other’s successand well-being,proudlyunited as “game-changers.”Together, we help the world’s best-known brandspower a world that worksthrough exceptional customer experiencesand tech-poweredinnovation.And due to continued growth,we’relooking for more talentedgame-changersto join our purpose, people as passionate about providingoutstandingcustomer service experiences as we are.
CAREERGROWTHANDPERSONAL DEVELOPMENT
This is a great“workfromhome”opportunitythat will allow you toreimaginean all-newcareerjourneyand develop “friends for life”at the same time.We’llgive you all the training,technologies,andcontinuingsupportyou’llneedto succeed.Plus, at Concentrix, there’srealcareer (and personal)growthpotential. In fact,about 80% ofour managers and leaders have been promotedfrom within!That’swhywe offera rangeofFREELearning and Leadership Developmentprogramsdesignedtoset you on your way tothe kind of careeryou’vealways envisioned.
WHAT YOU WILL DO IN THIS ROLE
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Specialist, Sales Development role include:
- 4+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, et)
- Must reside in the United States and have a valid U.S. address for residence
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WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary range for this position is $19.18- $ 21.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
REIMAGINE THE BEST VERSION OFYOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over440,000game-changersaround the globe call Concentrix their “employer of choice.”
JOB AVAILABILITY
This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible. The deadlineto applyfor this position is: September 15, 2026.
ACKNOWLEDGEMENTS:
Physical and Mental Requirements
The employeeis regularly required tooperatea computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work isgenerally sedentaryin nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more informationregardingyour EEO rights as an applicant, please visit the following websites:
English
Spanish
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation toparticipatein any stage of the application or interview process, please let us know. Requests may be made by . All information will be treated confidentially and used solely tofacilitateyour participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools toassistin the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materialssubmittedto help usidentifythe best candidates for the role.
Work Authorization
In accordance withfederal law, only applicants who are legally authorized to work in the United States will be considered for this position.Mustresidein the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE.
Location:
USA, TN, Work-at-HomeLanguage Requirements:
Time Type:
Full timePhysical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
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