ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses
— including Google, Uber, Paypal, Visa, Tinder, and many others — rely on
Sinch’s Customer Communications Cloud to power engaging customer experiences
through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
Our Strategic and High Potential Accounts are the most important customers of
Sinch. They generate a significant portion of our revenues and represent the
strongest opportunities for Sinch to organically grow business based on our
engagement, commitment, and the quality of service we deliver. To continue
building the Solutions Engineering team that executes innovative projects for
these customers, we are hiring a Sr. Solution Engineer in the Solutions
Engineering group. Reporting into the Dir. Solutions Engineering (non-BAU
Solutions), the Sr. Solutions Engineer is responsible for organizing and guiding
a team of Solutions Engineers to consistently deliver quality and product
portfolio led solutions through technical engagements with our top customer
opportunities and Sinch Product Management. This includes gathering customer
requirements and determining the best practice approach to deliver a dependable,
scalable, and performant solution to customers. This also includes reviewing
internal development requirements and testing solutions before customer launch
to ensure Sinch product deliverables perform as designed and expected to support
customer requirements. The Sr. Solutions Engineer will also lead configuration
of designed solutions using appropriate Sinch systems and software.
The Solutions Engineers, working within the Solutions Engineering organization,
work on the most critical non-business-as-usual (non-BAU) projects and
engagements at Sinch. The Sr. Solutions Engineer role will support delivering
these non-BAU services in a consistent, predictable manner using a formalized
way of working. The Sr. Solution Engineer will also act as a guide to the
Solution Engineers and review the various documentation that is ultimately
shared and agreed to by the Customer.
In conclusion, the role is an extension and evolution to the Solutions Engineer
role where the Sr. Solutions Engineer will foster and coach new Sinchers to
become independent Solutions Engineers through hands-on project execution and
training in a player/coach concept.
Your Impact & Responsibilities
Responsible for leading and conducting customer-facing needs assessment and
requirement gathering meetings
Collaborate with the Account Teams in providing technical, product and market
expertise
Act as the trusted advisor for Sinch current and emerging solutions within
accounts and identify and drive business development opportunities for Sinch
alongside the Account Teams
Coordinate internally with the appropriate Account Managers, Product
Managers, and Development teams to ensure customer requirements area
appropriately conveyed, prioritized in a data driven manner and delivered in
a consistent, well-documented format.
Ensure we are embedded within the clients in building strong relationships
through innovation
Work with the assigned Project Manager to ensure all requirements are
documented, agreed and delivered
Prioritize to meet and exceed clients’ needs in a way that matches Sinch
product leadership declared roadmaps and timelines
Work with third parties/vendors where applicable
REQUIREMENTS
Excellent ability to manage and progress client-facing and internal dialogs
Excellent written, verbal and persuasive communication skills
Knowledge of evolving cloud business models
Knowledge of new and existing AI models (LLMs, NLP models) and applications
(genAI, intent classification and sentiment analysis)
Ability to productively field customer-facing technical discussions without
background knowledge of customer systems
Ability to demonstrate thought leadership and gain a deep technical
understanding of Sinch products (including event-based architectures, webhook
communications, REST APIs, various authentication methods, JSON data
payloads) in a quickly changing market
Ability to enthusiastically teach Solution Engineers and foster an
environment that supports a growth mindset
Solid organizational skills including attention to detail and multitasking
skills
Strong analytical and problem-solving skills with a ‘Customer First’
mentality
Ability to review Solution Engineers’ designs and documentations to ensure
they communicate complex technical aspects in an audience-appropriate
language and manner
Ability to drive input to Sinch product roadmaps and, where applicable,
account specific requirements to and through Product Management
Desire to represent Sinch and the values, culture and mission that are the
pillars of what we stand for
Strong sense of personal accountability regarding decision-making
Ability to create/articulate a vision and drive teams to enable it
Expert in crafting impactful messaging/demonstrations to executive internal
and external audiences
5+ years forging strong relationships as a trusted advisor with VP/C level
decision makers within large, complex customer accounts
Previous experience in the mobile industry, telephony services or mobile
multichannel communications (A2P SMS, MMS, RCS, OTT) is a plus
Bachelor's Degree in appropriate field of study or equivalent work experience
Willingness to travel and visit client sites as needed (0-25% Travel
Expected)
High energy, positive attitude and enjoy working in a fast-paced team
environment
This is a remote opportunity, but candidates must reside near one of our hub
locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio,
TX; Denver, CO
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective,
consistent, and inclusive. Our approach includes structured, competency-based
interviews designed to evaluate your skills, experience, and qualifications
relevant to the role. At times, we may include a data-driven assessment to
enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout
the journey. If this role isn't what you're looking for, please explore the
other opportunities listed on our career page: https://www.sinch.com/careers/
[https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sinch.com%2Fcareers%2F&data=05%7C02%7CMartin.Grannen%40sinch.com%7C91953d8549f24a66c93c08dcddb6f1fc%7C3b518aae89214a7b8497619d756ce20e%7C0%7C0%7C638629025025905624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=ZZaRt1s71%2Bp8ojRLPAKot%2Bwjt6wyReK01M6JUXI3gFg%3D&reserved=0].
No matter who you are, we hope you find an exciting path forward - hopefully
with us!
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking
paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $120,000 - $155,000.
Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until December 12, 2026 at a minimum. Please
note that the application timeline may be flexible to accommodate a
comprehensive candidate evaluation.