Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution,
transforming industries through cutting-edge digital solutions and
next-generation AI. We empower businesses—and their customers—to achieve more
through innovation, automation, and intelligent insights.
The Role
As a Sr. Solutions Architect, CMDB at Presidio, you will lead the design,
implementation, optimization, governance, and remediation of ServiceNow CMDB and
CSDM solutions for enterprise clients. You will serve as a strategic advisor for
customers, helping them establish scalable data models, improve CMDB data
quality, mature CSDM adoption, and connect configuration data to measurable
business outcomes. This position requires deep hands-on ServiceNow CMDB
expertise, strong command of CSDM and ServiceNow Data Foundations, and a proven
ability to lead workshops, guide technical teams, and mentor less experienced
architects.
Travel Requirements:
This is a remote role within the Continental United States and will require 10%
travel.
Responsibilities include:
Leadership & Strategy:
Lead and mentor teams of Associate, Staff, and Senior Solution Architects to
deliver world-class CMDB and CSDM solutions.
Serve as a senior ServiceNow CMDB and CSDM subject matter expert, shaping
architecture, governance, remediation strategy, and delivery quality across
customer engagements.
Develop and maintain repeatable methodologies, accelerators, and service
offerings for CMDB implementation, CMDB remediation, CSDM adoption, and data
governance.
Support and influence the architectural direction of products, projects, and
the CMDB Center of Excellence, with a focus on measurable business outcomes
and scalable delivery.
Review and refine statements of work, estimates, and solution approaches to
ensure alignment with customer objectives and value-based deliverables.
Customer Engagement:
Lead CMDB, CSDM, and ServiceNow Data Foundations workshops with BPC support,
ensuring technical, process, governance, and business requirements are
addressed.
Guide customers through CMDB maturity assessment, CSDM roadmap development,
service awareness, data ownership, and adoption of sustainable governance
practices.
Translate complex customer requirements into actionable architecture,
technical designs, data models, user stories, and implementation plans.
Field complex and difficult questions related to CMDB health, data quality,
class models, CI relationships, duplicate remediation, IRE behavior, and
authoritative data sources.
Lead executive and practitioner-level demos, design reviews, readouts, and
roadmap presentations that connect CMDB and CSDM capabilities to customer
outcomes.
Technical Leadership:
Architect scalable ServiceNow CMDB solutions aligned to CSDM,
customer-specific operating models, and ServiceNow best practices.
Design CMDB data models, CI class structures, relationship models, service
models, data ownership processes, and governance controls.
Define integration, identification, reconciliation, normalization, and
remediation approaches that improve data quality and reduce duplicate or
conflicting CI data.
Drive CMDB integration with key business processes including Change,
Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and
operational risk management.
Develop measurable and repeatable processes for CMDB data remediation, data
certification, health reporting, exception management, and continuous
improvement.
Oversee technical reviews, peer reviews, unit testing, UAT support, and
solution quality controls to ensure deliverables meet company standards.
Mentorship & Collaboration:
Actively mentor Associate and Staff Solution Architects, providing practical
guidance on CMDB architecture, CSDM strategy, technical design, and customer
communication.
Collaborate with BPCs, PMs, technical consultants, sales, and
cross-functional delivery teams to ensure smooth implementation of
architectural solutions.
Provide leadership during project escalations, risk reviews, and technical
decision-making where CMDB, CSDM, or data governance issues may impact
delivery success.
Participate in technical interviews for potential new hires, helping ensure
the team continues to grow with top CMDB and CSDM talent.
Certifications & Continuous Learning:
Maintain a high level of technical proficiency, achieving and maintaining
certifications in ServiceNow CMDB, CSDM, Data Foundations, and other relevant
platform areas.
Stay current on ServiceNow releases, CSDM updates, CMDB Health capabilities,
Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and
industry best practices.
Required Skills and Professional Experience:
Minimum of 5-8 year's proven experience leading ServiceNow CMDB architecture,
implementation, optimization, and remediation for enterprise-scale customers.
Deep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations,
CMDB Health, CI class hierarchy, relationship modeling, and service-oriented
data design.
Strong understanding of IRE concepts, identification rules, reconciliation
strategies, duplicate remediation, data normalization, and authoritative
source strategy.
Experience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident,
Problem, Asset, Service Mapping, reporting, and operational processes.
Track record of successfully guiding customers through complex technical
questions, data quality challenges, CSDM adoption, and CMDB maturity
improvements.
Experience leading workshops, technical design sessions, executive readouts,
peer reviews, unit testing, and customer presentations.
Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery
concepts, data governance, and platform architecture.
Ability to develop and maintain complex technical designs, data models,
integration strategies, testing approaches, and remediation plans.
Strong understanding of ServiceNow best practices, delivery methodologies,
agile execution, and enterprise architecture principles.
Excellent problem-solving, leadership, facilitation, and communication
skills, including the ability to simplify complex CMDB and CSDM concepts for
technical and business audiences.
Ability to mentor and guide junior team members in both technical and
professional growth.
Required Certifications:
ServiceNow Certified System Administrator required or equivalent hands-on
platform expertise.
ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and
CSDM) required or strongly preferred.
At least two ServiceNow Certified Implementation Specialist certifications
from SNow Learning or equivalent professional experience.
Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping,
ITIL, Agile, or related technologies are a plus.
Preferred Qualifications and Professional Experience:
Experience leading or contributing to a CMDB Center of Excellence, governance
board, or enterprise configuration management program.
Experience creating repeatable CMDB/CSDM implementation methodologies,
delivery accelerators, standards, documentation, and internal intellectual
property.
Experience with ServiceNow domain separation, large-scale data remediation,
multi-source CMDB environments, and complex integration landscapes.
Experience with Service Mapping, tag-based service modeling, AIOps,
Discovery, ITAM, HAM, SAM, or other ServiceNow capabilities that depend on
high-quality CMDB data.
Experience supporting pre-sales scoping, solutioning, SOW review, estimate
validation, and executive-level customer advisory conversations.
Proven ability to drive product development, delivery quality, and strategic
initiatives in a technology-focused services organization.
Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers,
builders, and collaborators - who push the boundaries of what's possible. With
our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen
infrastructure, we enable businesses to stay ahead in an ever-evolving digital
world.
Here, your impact is real. Whether you're harnessing the power of Generative AI,
architecting resilient digital ecosystems, or driving data-driven
transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our
amazing culture. We aim to attract and hire top talent from all backgrounds,
including underrepresented and marginalized communities. We encourage women,
people of color, people with disabilities, and veterans to apply for open roles
at Presidio. Diversity of skills and thought is a key component to our business
success.
At Presidio, speed and quality meet technology and innovation. Presidio is a
trusted ally for organizations across industries with a decades-long history of
building traditional IT foundations and deep expertise in AI and automation,
security, networking, digital transformation, and cloud computing. Presidio
fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's
expert technical team develops custom applications, provides managed services,
and enables actionable data insights and builds forward-thinking solutions that
drive strategic outcomes for clients globally. For more information visit
Applications will be accepted on a rolling basis.
Presidio has a strong commitment to the community we serve and our employees. As
an Equal Opportunity Employer, we strive to have a workforce that includes the
community we serve.
Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified
applicants without regard to race, color, religion, sex, age, national origin,
disability, veteran status, genetic information, and other legally protected
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individuals with disabilities. If you need a reasonable accommodation because of
a disability for any part of the employment process, please send an e-mail to
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contact information.
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protected veterans for its openings. State Employment Services, please provide
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