Job Title : Sr. ServiceNow Architect- (WSD is mandatory, EAM is nice to have)
Long term
Remote
Roles and Responsibilities:
Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
Design and govern Workplace Services including:
Space Management
Reservation Management
Workplace Visitor Management
Workplace Case Management
Employee Experience workflows
Design and implement Enterprise Asset Management capabilities including:
o Asset lifecycle management
o Preventive and corrective maintenance
o Work order management
o Inventory and spare parts management
o Vendor and contract integrations
Define enterprise data architecture, integration strategy, and platform governance.
Create HLD, LLD, architecture diagrams, and technical design documents.
Lead architecture reviews, code reviews, and platform health assessments.
Mentor developers, consultants, and technical leads across ServiceNow engagements.
Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
Drive platform modernization, upgrades, and adoption of ServiceNow best practices.
ServiceNow Expertise
ServiceNow Architecture & Platform Governance
Workplace Service Delivery (WSD)
Enterprise Asset Management (EAM)
ITSM, ITAM, CMDB, CSDM
Service Portal / Employee Center
Flow Designer & Integration Hub
UI Builder & Workspace Framework
Performance Analytics & Reporting
Technical Skills
JavaScript, Glide APIs, Script Includes
Business Rules, Client Scripts, ACLs
REST/SOAP Integrations
MID Server
Azure, SAP, Oracle, Facilities Systems Integrations
Data Migration and Transformation
Preferred Certifications
ServiceNow CSA
CAD
CIS-ITSM
CIS-ITAM
CIS-Discovery / CIS-Service Mapping
Certified Technical Architect (CTA) Preferred
WSD and EAM implementation experience preferred