Sr.  SAP CRM with Agent Performance Management (APM) Consultant / Lead functiona

Category: Insurance

Location: Jacksonville Florida United States

Position Overview

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations.

The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities

Implementation Responsibilities

• Lead end-to-end SAP CRM with Agent Performance Management implementations.
• Conduct business requirements gathering and solution design workshops.
• Configure SAP CRM APM modules to support:

oAgent onboarding

oProducer and broker management

oAgent hierarchy management

oLicensing and compliance tracking

oCommission and incentive compensation processing

oStatement and payout generation

• Design commission structures, schedules, and compensation plans.
• Configure workflows, forms, validations, and business rules.
• Support data migration, cleansing, and reconciliation activities.
• Develop and execute testing strategies including:

oUnit Testing

oSystem Integration Testing (SIT)

oUser Acceptance Testing (UAT)

• Participate in deployment and hypercare support activities.

Support Responsibilities

• Provide L2/L3 production support for SAP APM.
• Analyze and resolve commission calculation issues.
• Troubleshoot agent hierarchy and ownership problems.
• Investigate payout discrepancies and commission disputes.
• Support month-end and quarter-end processing activities.
• Monitor interfaces and resolve integration failures.
• Perform root cause analysis and implement permanent fixes.
• Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

• Support integrations between SAP APM and:

oSAP S/4HANA

oSAP ECC

oSAP SuccessFactors

oData warehouses

oCRM systems

oInsurance policy administration systems

• Work with API-based and file-based integrations.
• Support inbound and outbound data feeds.

Required Qualifications

Experience

• 5+ years of SAP Agent Performance Management experience.
• Minimum 2 full lifecycle SAP APM implementations.
• Minimum 2 years of SAP APM production support experience.

Details

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