This is a Fully Remote Job
1. About Our Client:
The organization operates in the data, automation, and AI space, addressing how these technologies increasingly drive business decisions. It focuses on helping businesses accelerate processes, gain clearer insights, and solve complex challenges through innovative solutions. The company serves a broad enterprise customer base and emphasizes growth and long-term strategic partnerships.
2. About the Opportunity:
The
Sr.
Relationship
Manager
is a critical individual contributor within Customer Success, collaborating closely with Enterprise Sales. The role centers on managing established Enterprise accounts to ensure customer retention and growth. Initially, the position involves managing Latin America accounts with bilingual Spanish-English communication, transitioning in 2027 to U.S.-based Enterprise accounts. This role significantly impacts customer satisfaction and revenue by fostering long-term relationships and driving value throughout the customer lifecycle.
3. Responsibilities:
Manage large Enterprise accounts from onboarding through the full customer lifecycle
Provide temporary coverage for Latin America Enterprise accounts in 2026, engaging customers in Spanish
Transition to managing United States Enterprise accounts in 2027, ensuring consistent customer experience and retention
Lead quarterly business reviews in Spanish and English to align on objectives and value realization
Understand customer business priorities and align solutions to support goals
Communicate business value and ROI to executive stakeholders, including C-suite leaders
Build and expand executive relationships to strengthen long-term strategic partnerships
Own renewal opportunities, negotiate contracts, and manage procurement processes to secure timely renewals
Forecast revenue attainment accurately for sales leadership
Act as a trusted advisor by benchmarking progress and recommending optimizations
Demonstrate strong product knowledge to provide strategic recommendations
Promote product adoption through education, feature introductions, and account reviews
Collaborate with partners across sales, customer success, fulfillment, and support teams for aligned account growth
Partner with Enterprise Sales to develop retention and expansion strategies
Identify upsell and cross-sell opportunities through trusted advisor relationships
Contribute thought leadership and best practices to Customer Success and Renewals teams
4. Requirements:
Bilingual fluency in Spanish and English required for one opening; the other opening requires English only
Minimum of 3 years in Inside or Field Sales, Account Management, or Customer Success
At least 2 years of SaaS industry experience
Proven expertise in SaaS retention strategy and value-driven sales methodology
Strong skills in business case development and ROI communication
Bachelor’s degree or equivalent experience preferred
Strategic thinking and problem-solving abilities with independent resolution skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication skills with stakeholders at all levels
Strong negotiation skills to navigate objections and achieve beneficial outcomes
Experience working in Latin American markets is strongly preferred
5. Pay Range and Compensation Package:
The base salary range for this role in the United States is $80,000-90,000
Final compensation depends on relevant experience, education, certifications, skills, and location
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.