Sr. Production Support Engineer
Start your next chapter at Revecore! For over 25 years, we’ve been at the
forefront of specialized claims management, helping healthcare providers recover
meaningful revenue to enhance quality patient care in their communities. We’re
powered by people, driven by technology, and dedicated to our clients and
employees.
As part of our team, you’ll be rewarded with:
Comprehensive medical, dental, vision, and life insurance benefits from the
start of your employment
12 paid holidays and flexible paid time off
401(k) contributions
Employee Resource Groups that build community
Career growth opportunities
An excellent work/life balance
Location: Remote – USA
Description
We are looking for a Senior Production Support Engineer who will take a
leadership role in maintaining the health and stability of our cloud-based
enterprise application built with .NET (C#, SQL Server, T-SQL, Angular) and
hosted in Azure and on-prem. You will act as a technical lead in identifying,
resolving, and preventing production issues, and play a key role in shaping our
support operations through automation, monitoring, and process improvement.
This role requires a high degree of technical expertise, operational discipline,
and cross-functional communication. You’ll also mentor junior team members and
contribute to engineering excellence and a strong DevOps culture.
Essential Duties and Responsibilities
Lead the investigation and resolution of complex and high-impact production
incidents.
Serve as the escalation point for production support engineers and coordinate
cross-team collaboration during outages.
Analyze system performance and identify areas of improvement in application
reliability, scalability, and observability.
Drive the development and implementation of monitoring, alerting, and
self-healing capabilities for our systems.
Build automation tools to streamline incident response, environment
validation, and root cause analysis.
Own post-incident reviews (PIRs), ensure timely documentation, and work with
dev teams to address systemic issues.
Provide mentorship and technical guidance to other production support and
engineering team members.
Collaborate with developers, QA, DevOps, and product managers to improve
deployment and support processes.
Participate in on-call rotations and improve incident response readiness and
tooling.
Minimum Qualifications
Bachelor’s degree in computer science, computer engineering, or a related
field; or equivalent practical experience.
5+ years of experience in a production support
Deep expertise in C# and .NET technologies; able to debug production code and
logs effectively.
Strong database experience including complex T-SQL queries, performance
tuning, and SQL Server internals.
Advanced experience with Azure services, particularly around app hosting,
monitoring, logging, and databases.
Demonstrated ability to lead incident response efforts and work under
pressure.
Strong scripting skills (e.g., PowerShell, Python, Bash) to automate tasks
and build operational tools.
Excellent communication and leadership skills; able to drive conversations
with engineering and business stakeholders.
Experience with Azure Application Insights, Log Analytics, or other
observability platforms.
Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.
Knowledge of ITIL or SRE principles, and experience establishing support SLAs
and metrics.
Experience working in highly regulated or mission-critical environments.
Work at Home Requirements:
A quiet, distraction-free environment to work from in your home.
A secure home internet connection with speeds >20 Mbps for downloads and >10
Mbps for uploads is required.
The workspace area accommodates all workstation equipment and related
materials and provides adequate surface area to be productive.
Employment is contingent upon eligibility to work in the U.S., employment
history verification, and a background check.
Revecore is an equal opportunity employer that does not discriminate based on
race, color, religion, sex or gender, gender identity or expression, sexual
orientation, national origin, age, disability status, veteran status, genetic
information, or any other legally protected status. We believe that a diverse
workforce fosters innovation and creativity, enriches our culture, and enables
us to better serve the needs of our clients and communities. We welcome and
encourage individuals of all backgrounds, perspectives, and abilities to apply.
Must reside in the United States within one of the states listed below:
Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New
Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode
Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West
Virginia and Wisconsin