The Senior Product Manager is responsible for owning and evolving key products and capabilities within the HomeServices Technology Platform. This role operates with a high degree of autonomy and strategic influence, partnering closely with engineering, design, data, business stakeholders, and leadership to define outcomes, drive execution, and deliver meaningful customer and business impact. As a senior individual contributor, this role goes beyond feature execution to include product strategy formation, roadmap ownership, cross‑functional leadership, and measurable business results. The Senior Product Manager serves as a subject‑matter expert for their product area and is accountable for long‑term product success.
Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
1. Product Strategy & Ownership
- Own the product vision and strategy for assigned platforms, domains, or customer journeys in alignment with company objectives.
- Translate high‑level business goals into a clear, outcome‑driven product roadmap with defined success metrics.
- Evaluate tradeoffs and make product decisions that balance customer experience, technical feasibility, and business impact.
- Proactively identify opportunities to scale, modernize, or optimize platform capabilities.
2. Product Management & Execution
- Lead end‑to‑end product development, from discovery and prioritization through delivery and post‑launch optimization.
- Own and prioritize the product backlog; write high‑quality epics, user stories, and acceptance criteria.
- Partner with Engineering, Design, and Data to ensure timely delivery of high‑impact, high‑quality solutions.
- Actively participate in Agile ceremonies; remove blockers and ensure teams are aligned on goals and outcomes.
- Track and analyze product performance using quantitative and qualitative data; drive continuous improvement.
- Analyze user funnels, experiment with optimizations, and leverage A/B testing to improve conversion and engagement.
3. Customer & Market Focus
- Champion the voice of the customer through direct research, stakeholder feedback, analytics, and usability testing.
- Lead discovery activities to uncover unmet needs and validate solutions before development.
- Monitor industry trends, emerging technologies, and competitive offerings to inform product direction.
- Apply customer insights to balance near‑term needs with long‑term strategic investments.
4. Stakeholder & Cross-Functional Leadership
- Align stakeholders across business, technology, and operations on priorities, timelines, and expectations.
- Influence without authority by building trust, articulating clear rationale, and facilitating decision‑
- Partner with vendor and third‑party providers to define requirements, support
- implementation, and resolve escalations.
5. Communication & Storytelling
- Clearly communicate product vision, roadmap, status, risks, and outcomes to senior leadership and stakeholders.
- Develop and maintain clear, concise product documentation to ensure transparency and alignment across teams. Present product insights, performance metrics, and recommendations in a compelling, data‑driven manner.
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- Bachelor’s degree in Business, Technology, or related field.
Experience:
- 5+ years of product management experience, including ownership of complex digital products.
- Proven experience running A/B tests, experiments, or data‑driven optimization programs.
- Experience with Digital Experience Platforms (e.g., PostHog, Optimizely, Google Analytics, FullStory, etc).
- Experience partnering with designers to conduct usability studies, user interviews, and feedback sessions.
- Experience in real estate, marketplace, or transaction‑based software preferred.
- Experience in prototyping, experimentation frameworks, and evidence‑based decision‑making strongly preferred.
Knowledge and Skills:
- Strong analytical, strategic thinking, and problem‑solving abilities.
- Excellent communication and cross‑functional collaboration skills, including presenting to leadership.
- Ability to lead complex initiatives and manage multiple priorities in a fast‑moving environment.
- Deep familiarity with Agile product development methodologies and tools.
- Proficiency with design and collaboration tools (e.g., Figma preferred).
Wage: $114,200 - $154,200 annually; actual wage is based upon education and experience. Potential for annual discretionary bonus.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
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