The application window is expected to close on: 12/19/2026
Meet the team:
- The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time.
- We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales.
- Our mandate is to identify product-rooted challenges and gaps early and activating the right mitigations.
- Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value.
- We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap.
Your Impact:
- As a Product Manager on the Strategic Product Engagement Team, you will be a primary product-led partner for strategic enterprise accounts globally and a vital connection between go-to-market teams and Splunk's product organization.
- You will combine telemetry, lifecycle context, customer feedback, and business priorities to cohort customers and identify product-led workstreams to improve customer outcomes.
- You will engage directly with customers, account teams, product managers, engineering leaders, and executives.
- Your ability to translate complex customer needs into clear product requirements, decisions, and action plans will be essential.
- This role is ideal for a product leader who is equally comfortable shaping strategy, working through ambiguity, and driving disciplined execution without direct authority.
- Own the strategic product-led customer engagements.
- Own product-led lifecycle for a portfolio of strategic customers, aligning the level of engagement to customer value and opportunity.
- Actively represent the Splunk product organization to customers and their Splunk go-to-market leaders.
- Be the command and control center to drive product-led outcomes.
- Be the vital connection between Splunk's product and Splunk go-to-market organizations.
- Serve as a trusted product partner in account planning related to product outcomes.
- Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
- Translate insight into product action.
- Deeply understand how Splunk is used by your customer and be able to clearly articulate product opportunities and pain points to Product and Engineering partners.
- Measure outcomes and business impact.
- Define and report KPIs tied to product engagement for your customer usage, health—that informs the product organization of growth opportunities, re-platforming of existing use cases and retention risks.
Minimum Requirements:
- Bachelors + 12 years of related experience, or Masters + 5 years related experience, or PhD + 1 year related experience
- 7+ years of experience in technical product management or technical customer engagement with high value enterprise customers
Preferred Qualifications:
- Experience engaging with senior leadership at enterprise customers on technical issues
- Experience being a player/coach on the team and also be the trusted product lead to drive technical consensus on a cross functional engineering and go-to-market (sales, and customer success) team supporting complex customers
- Experience working with large data sets to identify technical blockers
- Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights
- AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications
Why Cisco?
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
- The starting salary range posted for this position is $194,600.00 to $285,700.00 and reflects the