Sr Partner Technical Manager
Remote USA or Canada
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
The Partner Technical Manager (PTM) at the P4 level is a technical practitioner responsible for driving partner success and delivery excellence. In this role, you are the primary technical liaison for our strategic partners, serving as the trusted expert for all implementation, integration, and platform-related queries. You will manage the implementation lifecycle of partner-led projects, ensuring that Partners are aware of, and leveraging, Certinia’s “Leading Practices for every engagement and adheres to high standards of architectural integrity. You will actively facilitate partner (organizations and consultants)onboarding, provide expert guidance on PSA implementations, and act as the first line of project escalation to resolve complex delivery blockers.
WHAT YOU WILL DO IN THIS ROLE
- Onboarding & Enablement:
- Own technical governance and execution across partner-led engagements, managing complex escalations to resolution and keeping high-stakes projects on track.
- Design and execute the technical onboarding curriculum for new partners, ensuring their implementation consultants achieve certification and proficiency in our platform architecture and delivery methods and governance.
- Analyze performance data to identify gaps in partner expertise and evolve training models and strategies to stay ahead of product releases.
- Partner with CoE Manager and VP Partner & Alliances to establish "Partner Proficiency" benchmarks and action plans to ensure consistent delivery quality across the ecosystem.
- Lead partners in building strategy to maximize and expand their consulting practice from a delivery perspective
- Leading Practices:
- Design and execute technical onboarding, deep-dive ecosystem wide workshops, and certification pathways to scale partner delivery capabilities.
- Partner with CoE Manager to author and govern the global "Leading Practice" library. Define standards for complex enterprise implementations, ensuring consistency and quality at scale across the entire partner ecosystem.
- Collaborate with Product and Customer Operations teams to translate product roadmaps into partner-facing enablement assets.
- Audit partner delivery methodology to ensure alignment with our platform’s architectural standards, minimizing technical debt and maximizing performance.
- Implementation Escalation:
- Serve as the primary point of contact for resolving complex implementation blockers.
- Lead "Root Cause Analysis" for failed or stalled or failed partner implementations to identify root causes and implement corrective enablement.
- System Optimization and Technical Communications
- Author and maintain leading practices collateral for partner audience
- Partner with CoE Manager to create the designs for key internal systems to ensure partner KPIs are tracked and managed
- Consulting Practice:
- Act as a Trusted Advisor to partner leadership.
- Advise on complex enterprise PSA/CS/FM architecture (multi-entity, global resource allocation, revenue recognition).
- Consult with partners on complex implementation scopes, helping them design solutions that optimize billable efficiency and delivery velocity.
- Advise on "Services-as-a-Product" strategies, helping partners package their technical expertise into repeatable, high-margin service offerings that result in high customer satisfaction.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- 8+ years of experience in enterprise software implementations, partner strategy, or technical product management.
- Expert-level knowledge of PSA domains (financials, project accounting, utilization modeling).
- Proven ability to influence without authority, mentor more junior team members and drive cross-functional alignment between Engineering, Product, and Sales.
- Strong communication skills; able to translate complex technical concepts for non-technical stakeholders.
- Experience working globally with cross-functional management
- Strong business acumen, problem solving ability, and business analysis skills
- Curiosity, a demonstrated bias towards action, and the appetite to innovate
- Demonstrated ability with project management to drive results without direct authority
- Excellent written and oral communications skills, with the ability to proactively communicate status and identify risks
- Ability to work cross-functionally, with multiple teams and stakeholders
- Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency
- Demonstrated ability to be productive and self-motivating with minimal supervision
- Flexible with the ability to adjust on the fly to new demands with a strong sense of urgency.
- Ability to occasionally travel (15%) to strategic partner and Certinia GTM events (Certinia Live, RKO, TSIA)
WHAT ELSE WOULD BE GREAT
- CS Cloud Certification
- Gainsight Certification
- FM Cloud Certification
- Claude AI experience
- Google Gemini and Gem experience
8+ years in enterprise software implementations, partner strategy, or technical product management; expert PSA domain knowledge; strong communication and cross-functional skills; ability to travel 15% to partner and company events.
Key Responsibilities
- managing partner implementations
- designing onboarding curriculum
- resolving escalations
Skills & Tools
Salesforce, Claude AI, Google Gemini
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Texas or Ontario
- Languages: English
About Certinia
A provider of a Services-as-a-Business platform for services operations, delivered on Salesforce's cloud platform. — Industry: Information Technology