About the position
The Sr. SOC Operations Mgr, in collaboration with the Director, System Operations Control, will assist in the management of day-to-day operations. In monitoring operations, the Sr SOC Mgr will assist with command-and-control decisions, including during severe and irregular operations.
Responsibilities
• Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.
• Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.
• Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary.
• Manage irregular operations strategic planning and communications.
• Examines and recommends changes to improve the quality and efficiency of the operation.
• Creates, communicates and executes operational plans aimed at preventing disruptions.
• Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.
• Monitor daily performance.
• Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency.
• Acts as liaison to senior management regarding day-to-day operations.
• Provide effective leadership within SOC, promoting all corporate and operational objectives.
• Responsible for supervising SOC managers, insuring the proper execution of their assigned duties.
• Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.
• Assist in the recruitment process and hiring of System Operations Control personnel.
• Aid and recommend in the discipline and termination process as needed.
• Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.
• Project management and other duties as assigned by senior leadership
• Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.
Requirements
• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience
• Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions
• Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership
• Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans
• Highly self-motivated, able to handle multiple, high-profile tasks calmly
• Ability to work under high-stress conditions, maintaining an example of calm and professionalism
• Proven ability to make optimal, balanced decisions during high stress irregular situations
• Attention to detail
• Understanding, familiarity with SABRE Air Center operational software
Nice-to-haves
• Bachelor’s degree preferred
• Budget management, labor relations and project management skills preferred
Benefits
• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.