Sr. Manager, Account Services

Company Navitus Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Hiring Manager : Full Name: First Last Kristin Hamilton Overview Due to growth, we are adding a Sr. Manager, Account Services to our team! The Sr. Manager, Account Services will lead an account team that values our client relationships, operational excellence, and will play an integral role interfacing with multiple levels across the organization. This role will also oversee the TPA vendor manager as a critical component to ensuring operational excellence. The Sr. Manager, Account Services is responsible for the implementation of the strategic goals, project prioritization, and ongoing development of account and vendor managers’ skills leading to increased efficiencies, client satisfaction, and associate retention. In addition, it will work to ensure cohesive teamwork, set priorities, and determine service focus to ensure that service levels are continually being met. The primary responsibilities will be managing the team, providing the strategic oversight in serving clients’ needs, and oversight of internal process improvement across the enterprise specific to client TPA set up, data exchange, and impact to internal operations and client adjudication. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Lead alignment of organizational and department strategic priorities and develops core service level expectations, quality standards, and needs assessment for service delivery. Provide regular coaching, feedback, and performance evaluations to support professional growth and accountability. Promote operational discipline and data literacy within the team to drive informed decision-making. Act as a senior escalation point for complex client issues, ensuring timely and effective resolution. Design, implement, and continuously improve operational processes to enhance service delivery, reduce inefficiencies, and support scalability. Maintain accountability for operational execution of client accounts by aligning internal resources to meet client goals. Collaborate with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively. Facilitate and/or participate in client meetings to advise and advance resolution of escalated open action items. Lead cross-functional initiatives to standardize workflows, improve turnaround times, and ensure compliance with service-level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to identify trends, root causes, and opportunities for improvement. May require participation in conference calls, attendance at meetings, or travel outside of normal business hours. Contract oversight for TPAs that our clients contract with to support their pharmacy benefit. Manage oversight of the data sharing policies and Non-Disclosure Agreements (NDAs) with Vendors. Submit data requests and monitor to ensure accurate, timely completion. Other duties as assigned. Qualifications What our team expects from you? Bachelor’s degree in Business, Marketing, hospitality management, or related area, or equivalent work experience, required. 5+ years of progressive experience interfacing directly with clients and advisors required. 5+ years of progressive leadership experience, which may include leading individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading complex initiatives or projects, required. Knowledge of pharmacy benefit management or health care industry required. Participate in, adhere to, and support compliance program objectives. The ability to consistently interact cooperatively and respectfully with other employees. What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! #LI-Remote Pay Range USD $108,429.00 - USD $135,536.00 /Yr.