Sr. HR Generalist
ABOUT INDEX
Index Analytics, LLC delivers mission-critical health, data, technology and consulting solutions for the federal government. We foster a collaborative, employee-focused culture that supports professional growth, continuous learning, flexibility and meaningful work that improves public outcome.
POSITION OVERVIEW
The Human Resources Generalist, Senior, serves as the primary partner for employees and leaders, providing support across employee lifecycle activities for a geographically dispersed workforce supporting federal health agency programs. The role serves as an escalation point for complex employee matters, partners closely with Talent Acquisition on offers and onboarding activities and collaborates with business leaders to ensure HR practices align with operational objectives, contractual requirements and workforce needs.
This is a hands-on role requiring both strategic thinking and practical execution. Success depends on a proactive, solutions-oriented approach. The ideal candidate adapts quickly to changing priorities, brings structure and clarity to ambiguity and skillfully balances competing demands while driving issues to resolution.
KEY RESPONSIBILITIES
Employee Relations and Performance
- Serve as a first point of contact for employees and managers on workplace concerns, policy questions, performance issues and conflict
- Coach supervisors on performance management, expectation setting, documentation, corrective action and difficult conversations, ensuring consistency and legal defensibility
- Conduct prompt, impartial and thoroughly documented workplace investigations into complaints of harassment, discrimination, retaliation and policy violations and recommend appropriate action
- Advise on and process involuntary separations and reductions in force, coordinating state-specific notice, final pay and documentation requirements
Multi-State Compliance, Leave and Accommodation
- Administer federal and state leave programs end to end, including FMLA eligibility determination, designation notices, medical certification, intermittent leave tracking and return-to-work coordination
- Maintain compliance with state and local requirements that vary across our footprint, including paid sick leave, pay transparency, final pay timing, notice requirements and reconcile them against federal law and company policy
- Administer employee accommodation and leave programs, including managing the ADA interactive process from request through determination and coordinating short-term and long-term disability, workers' compensation and parental leave cases with managers, carriers, payroll and employees.
- Monitor legislative changes in the states where we employ people and translate them into policy, handbook and payroll practice updates before the effective date
Compensation, compliance and HR Operations
- Serve as an HR point of contact for internal audits, client compliance reviews and government inquiries
- Partner in the development of improvements to HR processes, policies, templates, service standards to support an evolving people function.
- Support DCAA-compliant timekeeping and labor charging, including policy communication and training reinforcement
- Support compensation planning, conduct FLSA exemption and job classification reviews and maintain accurate job descriptions and compensation documentation.
- Draft, maintain and communicate HR policies and the employee handbook for a multi-state workforce.
- Produce and analyze workforce metrics, compensation and employee relations trends to inform business decisions.
- Lead or support HR technology initiatives and system implementations, including requirements gathering, data migration, testing, deployment, change management and user adoption.
Qualifications
- Must be a U.S. citizen or otherwise authorized to work in the United States and able to work onsite as needed to support business-related activities.
- Five (5) or more years of progressive human resources generalist experience including direct ownership of employee relations matters and leave administration
- Bachelor’s degree in Human Resources, Business Administration, Industrial and Labor Relations or a related field, or an equivalent combination of education and experience
- HR certification (e.g., SHRM-CP, PHR) or the ability to obtain certification within one year of hire.
- Exceptional communication and interpersonal skills, with the ability to build trust, deliver difficult guidance constructively and provide responsive, hands-on support to internal and external stakeholders, including prospective, current and former employees, vendors and external partners.
- Demonstrated experience conducting and documenting workplace investigations and managing sensitive employee relations matters with sound judgment, discretion and strong documentation practices when handling confidential information.
- Strong knowledge of federal and multi-state employment laws, including Title VII, FLSA, FMLA, ADA, ADEA and USERRA, with the ability to interpret and apply state-specific requirements related to leave administration, workers' compensation, unemployment insurance and wage and hour compliance.
- Ability to thrive in a fast-paced, evolving environment by adapting to changing priorities, resolving issues in real time and proactively improving processes and systems.
- Strong HRIS and Microsoft Office skills, including the ability to build, analyze, validate and communicate workforce reports and metrics.
PREFERRED QUALIFICATIONS
- Prior experience in a government contracting, professional services, or multi-state employment environment supporting a workforce of more than 100 people.
- Experience administering payroll and compensation programs, including salary structures, job evaluations, market pricing and compensation planning.
- Experience supporting HRIS implementations, system enhancements, data migrations, or process automation initiatives.
- Advanced proficiency in HR analytics, reporting and workforce planning.
COMPENSATION
The salary range provided represents the anticipated compensation for this role and applies across all geographic locations. Final compensation will be determined based on factors including skills, qualifications, relevant experience, internal equity and market conditions.
In addition to a competitive base salary, Index Analytics offers a comprehensive benefits package that includes medical, dental and vision coverage, retirement savings options, discretionary bonus opportunities and reimbursement for professional development and continuing education.
RECRUITMENT PROCESS
We are committed to maintaining a secure, transparent and positive candidate experience. All recruiting-related communications will originate from either an official Index Analytics email address(@index-analytics.com) or our secure recruiting platform (msg.paycomonline.com). If you have concerns about the legitimacy of a communication, please contact Recruiting@index-analytics.com.
The organization reserves the right to prohibit the use of artificial intelligence (AI) tools during the interview process, including AI-generated responses, automated assistance, or real-time answer generation. We value authentic interactions and seek to evaluate each candidate's individual experience, skills and communication abilities. Unauthorized use of AI tools during interviews may result in removal from consideration.
EQUAL EMPLOYMENT OPPORTUNITY
Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Must be U.S. citizen or authorized to work; 5+ years progressive HR generalist experience; Bachelor's degree in HR, business, or related field; HR certification (SHRM-CP or PHR) or ability to obtain within one year; strong knowledge of federal and multi-state employment laws; HRIS and Microsoft Office skills.
Key Responsibilities
- managing employee relations
- administering leave programs
- supporting HR operations
Skills & Tools
HRIS, Microsoft Office
Job Details
- Category: Human Resources
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Baltimore, Maryland, United States
- Salary: USD 100,000 – 145,000 / year
- Languages: English
Benefits
- Tuition reimbursement
- Retirement plan
About INDEX ANALYTICS LLC
A consulting firm delivering mission-critical health, data, technology, and consulting solutions for the federal government. — Industry: Consulting Services