Sr. Global Contingent Workforce MSP Program Manager
Global Client Operations
Location: Remote/Hybrid (Los Angeles, CA area preferred)
Salary: $105-130k
POSITION DETAILS:
At EverHive, we're on a mission to continue as the world's fastest-growing contingent workforce solutions provider – and we need your help! Our firm's reputation is impeccable, and we're continuing to scale globally to help top-grossing companies in tech, entertainment, finance, gaming, and biotech industries. If you're looking for a role where you can make a real impact and contribute to creating a total talent ecosystem that ensures companies thrive, then look no further. You'll join a team of passionate, top-notch professionals dedicated to what they do. We're proud to have been named Best Workplaces in INC Magazine, received the Minority Supplier of the Year award, and been ranked #9 in INC 5000 Fastest Growing Company. Join us and let's continue to grow together!
DETAILS OF YOUR NEW ROLE:
We are seeking a dynamic Global MSP Contingent Workforce Program Manager to join our global client's team in the Los Angeles area. This role involves managing day-to-day operations and driving program evolution within a leading video game company. The ideal candidate will have a proven track record in operational excellence within contingent workforce management and will excel in executing daily tasks.
Key Responsibilities:
Operational Program Execution and Excellence:
• Manage the day-to-day global operations of the contingent workforce program, ensuring adherence to established policies and procedures.
• Oversee vendor relationships, managing the end-to-end process of requisition, selection, and onboarding of contingent workers.
• Be responsible for the global MSP and Contingent Workforce landscape, with specific experience in one or more regions (EMEA, APAC, LATAM).
Compliance and Risk Management:
• Develop and maintain operational compliance protocols, ensuring daily activities align with legal and regulatory requirements.
• Conduct regular audits of contingent workforce files and documentation to identify and mitigate operational risks.
Technology Integration and Daily Usage:
• Collaborate with team to optimize VMS tools tailored for operational efficiency.
• Provide hands-on support for the daily use of VMS tools, addressing operational challenges and optimizing functionality.
Performance Metrics and Daily Reporting:
• Implement tracking mechanisms for key performance indicators (KPIs) to monitor operational efficiency on a daily basis.
• Generate reports and analytics to provide insights into daily program performance and identify areas for operational improvement.
Stakeholder Collaboration and Support:
• Collaborate with internal stakeholders daily, addressing immediate workforce needs and ensuring alignment with the contingent workforce strategy.
• Provide ongoing support to internal teams by addressing day-to-day questions, concerns, and operational challenges related to contingent workforce management.
Continuous Improvement at the Operational Level:
• Identify and implement operational improvements to enhance the efficiency of the contingent workforce program on a day-to-day basis.
• Stay attuned to operational trends and implement adjustments promptly.
What it Takes to Catch Our Eye:
• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• CCWP certification is a plus.
• Proven ability to excel in the operational intricacies of contingent workforce management.
• In-depth knowledge of employment laws, compliance issues, and risk management related to contingent workers.
• Strong communication, interpersonal, and problem-solving skills
• Proficient in the day-to-day usage of workforce management tools and analytics.
• Ability to multitask and manage competing priorities effectively.
• You enjoy seeing the fruits of your labor
• You have a strategic mindset with a never-ender pursuit of service excellence.
How to really knock our socks off:
• Previous experience creating end-to-end vendor playbooks for internal and external stakeholders
• Ability to quickly and seamlessly address concerns from many stakeholders with grace and finesse.
• Prior experience working with gaming or entertainment companies.
• Cross-functional team relationship management skills.
• Experience with both domestic and international supplier programs.
• Experience with financial reconciliation and reporting for contingent workforce programs.
• Experience with workforce planning initiatives, particularly around contingent labor.
• Specific experience running successful MSP programs
• Bachelor degree preferred.
Come be part of the change for contingent worker programs.
At EverHive, you will help shape the future of an ever-changing workforce. We take pride in providing a fun and supportive work environment where our employees can grow and thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for career advancement. If you're ready to join a dynamic and innovative team, apply today! EverHive is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, national origin, gender, disability or other applicable legally protected characteristics.