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Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class
partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
WWT is seeking a Sr. Director to lead the Digital Workspace Practice, unifying Collaboration, End-User Computing (EUC), AIOps, and Contact Center/CX into a single, integrated practice organization. This leader will oversee practice managers across each discipline, set unified strategy for the modern digital workplace, and ensure the practice delivers a cohesive, AI-infused employee and customer experience portfolio. This is a senior leadership role reporting into the Digital Experiences VP, with responsibility for org design, P&L-adjacent practice performance, and cross-functional alignment with AI Advisory and AI Solutions peer organizations.
Key Responsibilities
- Own overall strategy, structure, and performance of the Digital Workspace Practice spanning Collaboration, EUC, AIOps, and Contact Center/CX
- Lead and develop practice managers/directors across each sub-discipline (Collaboration Practice Manager, EUC/AIOps lead, Contact Center/CX lead)
- Define the unified go-to-market narrative for “digital workspace” as an integrated offering rather than siloed technology stacks
- Partner with sales leadership to drive bookings, pipeline health, and services attach rate across the practice
- Ensure delivery quality, staffing, and utilization targets are met across all sub-practices
- Represent the Digital Workspace Practice in executive, partner, and customer conversations
- Align practice strategy with WWT's broader AI initiatives, coordinating with the AI Advisory and AI Solutions organizations on shared accounts and offerings
- Own key technology partner relationships relevant to the practice (Cisco, Microsoft, Omnissa, AIOps vendors, CCaaS providers)
- Build and manage the practice's operating rhythm: forecasting, QBRs, staffing plans, and skills development roadmaps
- Drive organizational change management as the three sub-practices integrate into one operating unit
Qualifications:
- 12+ years of relevant technology industry experience, with 5+ years in senior practice, delivery, or P&L leadership roles
- Demonstrated experience leading multiple technical disciplines (e.g., collaboration, EUC, contact center, or IT operations/AIOps) under one organization
- Strong track record of scaling a services/consulting practice, including bookings growth and services attach rate improvement
- Experience managing and developing manager-level direct reports (leading leaders)
- Executive presence with the ability to represent the practice to C-level customers and strategic partners
- Working knowledge of how AI/AIOps is transforming digital workplace and customer experience technologies
Preferred Qualifications
- Experience at a large systems integrator, VAR, or IT consulting/services organization
- Existing relationships with key partners such as Cisco, Microsoft, Omnissa, or leading CCaaS/AIOps vendors
- Experience leading org restructuring or practice consolidation efforts
- MBA or equivalent business leadership experience
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $167,000.00 to $208,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring
process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
12+ years technology industry experience with 5+ years in senior practice, delivery, or P&L leadership; experience leading multiple technical disciplines; managing manager-level direct reports; executive presence; working knowledge of AI/AIOps.
Key Responsibilities
- leading practice strategy
- managing practice managers
- driving go-to-market
Skills & Tools
Cisco, Microsoft, Omnissa, AIOps, CCaaS
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 167,000 – 208,500 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About World Wide Technology Holding, LLC
A technology company that designs, builds, and scales intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. — Industry: Information Technology