This is a Fully Remote Job
About Our Client:
Pacvue operates within the commerce media industry, addressing the challenge of optimizing advertising spend across numerous retail media networks. The organization leverages advanced AI and real-time data to enable brands and agencies to enhance advertising performance and expand their reach across retail platforms globally. Handling over $12 billion in advertising spend and partnering with more than 100 retail networks, the company supports a substantial portion of retail media advertising worldwide.
About the Opportunity:
The SENIOR CUSTOMER SUCCESS MANAGER is responsible for managing relationships with enterprise clients, serving as their primary contact to resolve issues and ensure their success with the platform. This role impacts client satisfaction and retention by delivering high-quality support, driving account growth, and collaborating internally to improve processes and product education. The position plays a key part in aligning client needs with the program’s capabilities and strategic objectives.
Responsibilities:
Provide technical support and service to ensure customer success
Develop and execute account growth plans by identifying new opportunities
Lead account strategy development independently for priority clients
Manage escalations, resolving client issues with appropriate judgment
Maintain expertise in the platform and retail media landscape
Collaborate on product onboarding and educational content
Identify and implement process improvements
Educate users on new platform features
Address technical software issues and upgrades
Communicate client feedback to R&D for product enhancements
Generate reports and document errors for developer communication
Requirements:
Minimum 5 years experience in digital/search advertising platforms
At least 2 years experience with ecommerce advertising platforms (experience with Pacvue preferred)
Knowledge of Amazon DSP, Amazon Marketing Cloud, and retail media display offerings is a plus
Experience with social commerce platforms such as TikTok is beneficial
Background in customer success, consulting, or pre-sales preferred
Strong interpersonal and customer service skills
Ability to work effectively in fast-paced, ambiguous environments
Capability to balance tactical and strategic work
Strong analytical and moderate Excel skills
Pay Range and Compensation Package:
The annual base salary range for this position is $90,000 to $110,000, dependent on experience and other factors
Eligible for additional annual bonus compensation through incentive plans
Benefits & Perks:
Flexible paid time off
Paid holidays and floating holidays
Medical, dental, and vision insurance
Flexible spending account (FSA), health savings account (HSA) with employer contribution
Life insurance and pet insurance
401(k) plan with employer match
Paid parental leave
Paid volunteer days
Company-subsidized fitness memberships
Fertility and family-building resources
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.