Sr. Consultant, Loyalty Solutions

Job description

Internal title: Sr. Consultant, Strategic Advisory
 
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build stronger customer loyalty to their brands. We are the loyalty experts, and our practice is built exclusively around loyalty strategy, program design, member economics, and the data & technology ecosystems that power them. As we continue to grow, we are seeking a highly motivated Sr. Consultant to join our Loyalty Solutions Practice. 

Position Overview: 
We’re seeking someone with deep experience in loyalty and who understands how programs are designed, how members engage, and how financial models shape program decisions. You can turn that expertise into clear, compelling recommendations that help clients move forward. 
As a Sr. Consultant, you’ll independently lead workstreams and deliverables across loyalty strategy engagements, from start to finish. Partnering with our Directors, you’ll shape program design, financial strategy and business models; advise on commercial considerations; and develop the strategic narratives that bring complex recommendations to life. 
This role is a great fit for a collaborative problem-solver who enjoys taking ownership and turning insight into action.

Job requirements

This role requires demonstrated loyalty expertise with direct program design or loyalty strategy experience. . 

• Bachelor's degree in Business, Marketing, Finance, or a related field; Master’s degree is an asset
• 4-5 years experience in loyalty strategy, loyalty program management, or a loyalty specialist advisory role, with hands-on experience designing loyalty program constructs
• Demonstrated ability to build and apply financial models for loyalty program ROI, including earn/burn economics, breakage assumptions, member cost structures, and incremental value analysis
• Strong presentation and storytelling skills, able to develop and deliver structured executive quality narratives that translate complex loyalty strategy into clear business decisions
• Proven coaching and mentorship capability, with experience guiding team members
• High attention to detail with the ability to manage multiple engagements and priorities simultaneously in a fast-paced environment
• Strong analytical and problem-solving skills with comfort translating data into actionable loyalty design recommendations
• Excellent written and verbal communications skills, for both internal and client-facing contexts
• A growth mindset and genuine passion for the loyalty industry, you follow program launches, participate in programs, and have opinions on what makes a program work

Nice to have: 

• Experience working across multiple loyalty verticals (retail, financial services, fuel & convenience, travel, grocery)
• Familiarity with loyalty technology platforms, CRM, and data infrastructure connected to loyalty programs

Job responsibilities

Delivery Leadership

• Own outcomes across design solution engagements – from discovery and insights through to final recommendation
• Independently manage workstreams, deliverables, and client interactions as part of day-to-day execution
• Shape loyalty design constructs and benefits mix, contribute to earn and redemption architecture, tier design, experiential rewards, and partnership integration
• Present to senior client stakeholders with clear rationale, structured logic, and conviction
• Lead financial modeling and analysis to connect design to financial decisioning, ensuring that recommendations are grounded in economics and ROI frameworks
• Build and analyze financial models, loyalty economics, P&Ls, investment cases, and scenarios; validate assumptions and synthesize findings for review with engagement leaders
• Contribute to strategic storyline development, synthesizing data and research insights, competitive context, and financial data into executive ready narratives

Team Contribution

• Coach and mentor Consultants and Associates, including financial modeling and loyalty economics; providing structured feedback, modeling loyalty thinking, and contributing to development
• Collaborate cross functionally with Analytics, CRM, HX, and Technology Consulting practices to deliver on integrated solutioning
• Contribute to presales and solutioning activities including proposal development 
• Apply AI based tools to accelerate delivery quality and efficiency, and contribute to knowledge sharing
• Stay current on loyalty industry trends, competitive program benchmarks, and member behaviour changes

Job benefits

Compensation: The expected base salary compensation for this role is $92,852.70 to $127,754.50 CAD annually. 
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.   We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.   
Vacancy Type: This posting is for an existing vacancy.   
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.   
 
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:    
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.  
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.  
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.  
Future-focused: Retirement planning assistance with company matching.   
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.  
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

Bachelor's degree in Business, Marketing, Finance or related field; 4-5 years loyalty strategy or program management experience; financial modeling skills; strong presentation and coaching abilities.

Key Responsibilities

• leading workstreams
• shaping program design
• building financial models

Skills & Tools

CRM, AI

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Canada
• Salary: CAD 92,852 – 127,754 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Bond Brand Loyalty

A loyalty consulting firm that designs, builds, and manages customer loyalty solutions. — Industry: Consulting Services