WHO WE ARE AND WHAT WE DO:
Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.
Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.
Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.
Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!
POSITION SUMMARY:
- Advanced Incident Response: Lead complex, high-severity, multi-system investigations; assess incident scope and risk; and drive effective resolution using independent technical judgment and AI-assisted diagnostics.
- Major Incident & Escalation Leadership: Provide technical direction during critical incidents, guide investigation strategies, determine escalation needs, and communicate clear next steps to incident command and leadership.
- Clinical Operations & Stakeholder Communication: Apply radiology and clinical operations knowledge to assess patient care impact, manage stakeholder concerns, and translate technical issues for clinical, operational, and executive audiences.
- Documentation & Continuous Improvement: Develop incident reports, root cause analyses, advanced troubleshooting guides, and runbooks while identifying recurring issues and driving improvements with engineering and product teams.
- Team Mentorship & Operational Readiness: Mentor and coach Clinical IT Operations Analysts, support onboarding and training, and reinforce consistent troubleshooting, escalation, shift discipline, and communication standards.
- Additional Requirements & Scheduling Flexibility: Ability to work evenings and overnight as needed, participate in on-call rotations, travel up to 15%, apply subject-matter expertise to emerging operational challenges, and perform other duties as assigned. Work schedules and assigned shifts may be modified based on business needs.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
- Technical Support & Incident Management: Significant experience in IT operations, technical support, or incident response within healthcare IT, clinical technology, or complex SaaS environments.
- Advanced Troubleshooting & Problem-Solving: Proven ability to independently resolve high-severity incidents, troubleshoot distributed systems, integrations, and APIs, and make decisive judgments under pressure.
- Clinical Technology Expertise: Strong understanding of radiology and clinical workflows, with PACS, RIS, or other clinical IT platform experience strongly preferred.
- Communication & ITIL Knowledge: Excellent written and verbal communication skills, ability to communicate technical issues to executive, clinical, and operational stakeholders, and strong knowledge of ITIL Incident, Major Incident, and Problem Management frameworks.
- AI-Enabled Leadership & Mentorship: Ability to critically evaluate AI-assisted tools and recommendations, exercise independent judgment beyond established playbooks, mentor peers, and improve team practices and operational standards without formal authority.
WHY MOSAIC CLINICAL TECHNOLOGIES:
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
FOR MORE INFORMATION:
COMPENSATION:
The salary range for this position is $86,900.00-$130,200.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Mosaic Clinical Technologies participates in E-verify.
Beware of Fraudulent Messages:
Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email TalentAcquisition@MosaicClinical.ai to notify our team.
Significant experience in healthcare IT operations or incident response; proven ability to resolve high-severity incidents; strong ITIL knowledge; radiology workflow understanding with PACS/RIS preferred; ability to work evenings/overnight, on-call, and travel up to 15%.
Key Responsibilities
- leading incident response
- mentoring team members
- documenting root causes
Skills & Tools
PACS, RIS, ITIL
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 86,900 – 130,200 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Mosaic Clinical Technologies
A clinical technology company pioneering an AI-native imaging platform to transform radiology. — Industry: Information Technology