An Amazing Career Opportunity for a Senior Client Success Specialist
🏠 Fully Remote (U.S. Only)
Questex is seeking a Senior Client Success Specialist with excellent people and
time management skills, copywriting capabilities, and project management
experience. The ideal candidate must have the capacity to plan/manage a range of
multiple projects and work closely with sales and clients, for program delivery.
This role will also assist the Client Success Manager in training new team
members, leading specialized projects to improve processes and efficiencies, and
working with Questex's most strategic accounts to ensure highly strategic
marketing execution. The Senior Client Success Specialist manages a variety of
client programs from advertising campaigns to content delivery aimed at a wide
audience to connect buyers and sellers.
Who are we?
At Questex, you can make an impact by helping suppliers and buyers connect more
efficiently and effectively. Questex is a leading global events, media, and
business information company, yet we are still a place where your voice is
heard, and your ideas are appreciated. So, you can make an immediate difference
in our success while advancing your career.
Questex drives business forward through a rich engagement platform centered on
leading events and surrounded by data insights and digital communities.
Check us out here: www.questex.com [http://www.questex.com/]
Questex Performance Marketing Team
The Performance Marketing staff are responsible for identifying the buyers our
customers want to reach. We make sure we have their most recent information,
that they are actively interested in engaging with us and that they are being
reached the way they want to be reached. Our goal is to connect sellers with the
buyers that want to meet them for a win-win.
While we can’t get you in front of all the people in our 4 million strong
database we can get you in their heads. We take a 360° view, what our attendees
and audience tell us both by behavior and demographics, layering on their
activity and engagement and using that to determine where they
are in the buyer’s journey.
As our Client Success Specialist, you’ll support Questex’s success by:
Own and support all pre- and post-launch responsibilities, interfacing with
multiple departments across Forge, to meet our client’s business objectives,
including day-to-day management of advertising campaigns, which includes
trafficking, targeting, pacing, optimization, and reporting
Responsible for creating custom promotional plans and sharing content through
various channels, ensuring strong program engagement
Analyze program performance through digital marketing metrics and provide
recommendations based on results
Manage escalation of risks, issues, and dependencies, make decisions, and
take mitigating actions that are required
Provide product team and marketing operations with user feedback and insights
related to our internal tools and products
Educate and guide clients/partners on digital marketing best practices;
proactively address areas where improvement is needed
Apply experience and knowledge in order to build relationships and ask the
right questions to ensure successful program results
Assist the Client Success Manager in training new team members to ensure
consistency in program execution and best practices
Lead specialized projects to optimize internal processes and improve
efficiency across the team
Work directly with Forge's most strategic accounts, ensuring tailored,
high-impact marketing strategies that drive results
Provide support to sales team with pre-sale planning, upselling and client
program renewals for current accounts
Your Experience and Education include:
4+ years of experience in a client/customer-facing role preferred
Strong written and verbal skills, confident working with clients via email
and phone; friendly, positive, service-oriented personality
Attention to detail; diligent, proactive, organized, accountable,
analytical, highly motivated team player, with strong project management
skills
Quick learner of new technologies, tools, and processes with ability to
thrive in a dynamic, fast-paced, high-growth work environment, while managing
numerous projects under tight deadlines
Preferred experience in HTML, Adobe Photoshop and with marketing automation
software or email service providers
Strong working knowledge of the entire Microsoft Office Suite (specifically
excel)
Be a results-driven team player with a strong desire to exceed expectations
Who are you as a Team Member:
You proactively seek to adopt and implement diversity into your work, including
valuing diverse backgrounds, experiences and thinking. You also embrace creating
and nurturing a culture of diversity, inclusion, and belonging. Exceptional
communication skills, both written and verbal.
Why Apply?
Why we are here: Helping people live longer and live better by focusing on the
Experience Economy.
What we do: We connect buyers and sellers.
How we do it: Easy to work with. We deliver superior results and provide
world-class experiences.
Our DNA: Collaboration, Honesty & Transparency, Curiosity, Growth, Fun, Purpose
Driven.
Our Culture:
At Questex, we listen to each other and to our customers. We have fun in a
fast-paced, vibrant, and supportive environment. We’re big on ideas--not rigid
processes, rules, or org charts. We understand life can be unpredictable, so
we’re flexible and adaptable to change.
Your Initiative:
At Questex, you’ll join a fast-growing company of bright, ambitious, and
easygoing people from diverse professions, experiences, and backgrounds. We keep
it real. Like to take the lead? Go for it! We encourage innovative thinking and
action. Whether you like to create, manage, or sell, you can make your mark
here.
Our Rewards / What We Offer:
Questex celebrates the contributions of every member of our team by providing a
dynamic and caring work environment, competitive benefits package designed to
ensure our employees’ physical and mental health are top priority.
The expected salary for this position ranges from $65K -73K Salary offers are
based on a broad scope of factors including relevant skills, training,
experience, education, and, where applicable, licensure or certifications
obtained. Market, geographic and organizational factors are also considered. The
following benefits are available:
The following Benefits are available:
Vacation - 15-20 days depending on years of service
12 Paid Holidays
Health and Welfare Benefits (medical, dental, vision, life, and others)
FitOn Health [https://www.fitonhealth.com/members], access to a leading
digital wellness platform that offers premium online classes
Cariloop Membership Program to help support employees with the complexities
of caregiving
Parental Leave
Online Educational Learning Library of over 16,000 courses for employees to
enhance and develop their skills
Access to Mental Health Resources-Talkspace, & Employee Assistance Program
401k, with Matching Contributions to include educational webinars sponsored
by our 401K partner
Mission-driven culture with an enthusiastic, professional team
Work-life balance
Discounts through various partnerships
DEI Mission:
Our mission is to create inclusive experiences and opportunities for all,
empowering individuals and communities, ensuring that everyone can see
themselves represented in our offices, virtual spaces and our work.
Questex is an Equal Opportunity Employer –
Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/ Gender
Expression/Age/Military or Veteran Status/Citizenship Status, or other protected
characteristics under federal, state, or local law.
Please note: Questex is unable to provide visa sponsorship. Candidates must be
authorized to work in the United States without sponsorship now or in the
future.
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