JOB SUMMARY & SCOPE:
The Global Senior Operations Business & Pricing Manager builds & implements the digital tools and reporting systems that give the organization clear visibility into operations, offering, commercial, and pricing performance. This leader will work closely with cross-functional operations teams so that these reporting ecosystems support and reinforce business objectives.
KEY ACCOUNTABILITIES:
- Build and maintain pricing models, dashboards, and analytical tools that give clear visibility into margins, discounting, competitive positioning, and profitability across services portfolio.
- Partner with commercial, offering, and operations teams to turn pricing insights into actionable recommendations and ensure service pricing decisions stay aligned with broader business goals and the overall reporting ecosystem.
- Analyze market trends, competitor pricing, and customer feedback to optimize pricing models.
- Conduct financial analysis to predict revenue and market share impacts of pricing changes.
- Prepare reports, charts, and graphs of findings. Assesses findings and makes recommendations to purchasing personnel regarding feasibility of manufacturing or buying needed products.
- Partner with sales, marketing, finance, and business development to support pricing decisions and ensure compliance with internal policies
- Design, implement, and refine pricing processes; support alternative pricing structures and evaluate differential benefits.
- Provide technical expertise for high‑priority pricing projects, including RFPs, proposals, and pricing change implementations.
EDUCATION + EXPERIENCE + KEY TRAITS:
- Bachelor’s degree in finance, economics, business, accounting, engineering, marketing, statistics, or related field; MBA or master’s degree preferred.
- 5–8+ years in financial analysis, complex analytics, scenario modeling, and pricing strategy; exposure to professional services or systems development proposals.
- Advanced Microsoft Excel; SQL; familiarity with NetSuite, SAP HANA, Tableau, PowerBi, Salesforce; knowledge of pricing principles and strategy.
- Strong analytical, problem‑solving, and communication skills; ability to interpret complex data and present findings to stakeholders.
- Excellent oral and written communication skills and strong customer service skills.
- Strong attention to detail and ability to work in a fast‑paced environment.
TYPICAL PERFORMANCE TARGETS:
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
- INNOVATION: Step changed delivery in safety, quality, and/or cost.
LANGUAGE SKILLS:
- Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION:
- Role does not require supervision of direct or indirect reports.
DECISION MAKING + REASONING:
- Able to take accountability and responsibility for business target delivery and decision making.
WORKING RELATIONSHIPS:
- Peak Operations Management Team.
- Commercial Operations Team.
- IT.
- Offering & Product Management.
Bachelor's degree in finance, economics, business, accounting, engineering, marketing, statistics or related field; 5-8+ years in financial analysis and pricing strategy; advanced Excel, SQL, NetSuite, SAP HANA, Tableau, PowerBI, Salesforce; strong analytical and communication skills.
Key Responsibilities
- building pricing models
- analyzing market trends
- preparing financial reports
Skills & Tools
Microsoft Excel, SQL, NetSuite, SAP HANA, Tableau, PowerBI, Salesforce
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Littleton, Massachusetts, United States
- Languages: English
About Peak Technologies
A technology company providing pricing and operations analytics solutions. — Industry: Information Technology