Sr BA Testing Lead – Agentic AI | Remote | Contract
About the Role
- Drive digital transformation as a Senior Business Systems Analyst / Testing Lead for Huntington’s Agentic AI and Contact Center initiatives. This high-impact, fully remote contract role blends business analysis, testing leadership, and solution delivery across AI-powered customer servicing platforms.
- Collaborate with cross-functional teams to build, test, and launch innovative virtual agent, voice AI, customer authentication, and fraud servicing solutions.
- Influence the future of customer experience while growing your expertise in cutting-edge AI technologies.
Responsibilities
- Analyze and document business, functional, technical, and operational requirements for AI and Contact Center solutions
- Design process flows, journey maps, use cases, and user stories for complex customer interactions
- Develop, manage, and trace requirements throughout the project lifecycle, ensuring clear acceptance criteria and prioritization
- Lead end-to-end testing strategies, including functional, integration, regression, UAT, and production validation
- Build and manage comprehensive test cases for both standard and exception scenarios, validating AI behavior, API integrations, and customer outcomes
- Identify and document defects, coordinate remediation, and drive continuous quality improvements
- Support automation opportunities for AI and API testing to increase efficiency
- Participate in architecture reviews, solution design sessions, and production readiness activities
- Track project dependencies, risks, and action items, supporting governance and compliance reviews
Required Skills and Experience
- 5+ years’ experience as a Business Systems Analyst, QA Lead, or Product Analyst
- Proven expertise with Contact Center technologies
- Hands-on experience testing APIs and web services
- Proficiency in writing SQL queries and analyzing data
- Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms
- Strong understanding of Agile delivery methodologies
Preferred Skills
- Experience with Genesys Cloud and ServiceNow
- Ability to test and validate voice systems
Benefits
- 100% remote work for ultimate flexibility
- Exposure to transformative AI and digital customer service technologies
- Collaborate with leading professionals in AI, technology, and operations
- Opportunity to deliver high-visibility projects and enhance your career in a rapidly growing area
- Competitive contract compensation
How to Apply
- Ready to advance your AI and testing leadership career? Apply now with your updated resume to join a transformative project at the forefront of customer experience innovation! (JSON format)